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Assistant Manager(02610) 5780 Franklin St

Company Description

We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first! 

Job Description

Assistant Manager 
ABOUT THE JOB 
Are you a natural born LEADER? Have you worked for a boss who didn’t do things quite like you would if given the chance? We are developing a management team of leaders to create a fun, energetic team while meeting goals and standards. We have positions for all levels of management, whether you have little or no management experience, or are a seasoned manager. 
  
JOB REQUIREMENTS AND DUTIES 
You must be at least 18 years of age. You are responsible for everything that happens during your shift. You are expected to work towards company goals that include cost controls such as inventory costs, labor costs, and cash control all while providing excellent customer service. You must set the example for the team by following all company policies and procedures, and be able to hold the team members accountable for this as well. 

IDEAL CANDIDATES SHOULD BE ABLE TO: 

  • Meet cost control and service goals. 
  • Follow company policies and procedures. 
  • Adhere to safety and security protocol. 
  • Manage the stores organization and cleanliness to acceptable standards. 
  • Visualize the bigger picture. 
  • Use e-mail, phone applications, web-based software, pdf viewer, and Microsoft Suite. 
  • Work under the stress of a fast-paced work environment where quality and integrity are demanded. 
  • Be self-motivated, focused, determined, and goal oriented. 
  • Provide great customer service and a quality product. 
  • Understand and communicate written and verbal instructions. 

MANAGER TRAINEES WILL LEARN HOW TO:

  • Contribute to the profitability of the company and understand the process. 
  • Staff, train, and lead a team that contributes to the goals of the company. 
  • Remain current in hiring and marketing best practices, and use tactics learned. 
  • Track and report Food Cost Variance.
  • Meet and schedule Labor Requirements.
  • Attend to and hold team meetings.
  • Understand different temperaments and how to manage them. 

ADVANCEMENT & TRAINING 
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores offer a world of opportunity. All Training is paid and includes videos, coaching guides, quizzes, and on-the-job training. You lead the charge in your training by working at your own pace, asking questions, and always looking to the next step for your success. We have shaped our manager development program around this method to prepare you for what it takes to move up within the organization. 
  
DIVERSITY 
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals - to create an environment where all team members, because of their differences, can reach their highest potential. 
 

Qualifications

  • Must be 18 years of age or older
  • Must have a valid driver's license
  • Must have 3 or less moving violations in the last 3 years 
  • Must have not had any drug or alcohol related motor vehicle violations in the last 5 years
  • Must have reliable transportation

Additional Information

REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONS: 
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). 
Must be able to make correct monetary change. 
Verbal, writing, and telephone communication skills to take and process orders.  
Ability to enter orders using a computer keyboard or touch screen. 
Operate all store equipment. 
Stock ingredients from delivery area to storage, work area, walk-in cooler. 
Prepare products. 
Receive and process telephone orders. 
Clean equipment and facility approximately daily. 
 

REQUIRED FUNCTIONS, SKILLS, AND DUTIES FOR DELIVERY DRIVER POSITIONS: 
Navigational skills to read a map and locate addresses within designated delivery area. 
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. 
Deliver products or flyers within a designated delivery area with regard to safety, security, and timeliness. 
Possession of a valid driver's license with safe driving record meeting company standards. 
Access to insured and registered vehicle in proper working condition, which can be used for delivery. 
  
WORK  CONDITIONS MAY INCLUDE EXPOSURE TO: 
Varying and sometimes adverse weather conditions. 
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas. 
Sudden changes in temperature in the work area and while outside. 
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc. 
Exposure to cornmeal dust. 
Confined spaces, such as a walk-in cooler. 
Hot surfaces, tools, and products from the oven up to 500 degrees or higher. 
Sharp edges and moving mechanical parts. 
  
REQUIRED MENTAL AND PHYSICAL ABILITIES (Including, but not limited to the following): 
SENSING 
The ability to speak, hear, and understand verbal communication on telephone and in person is necessary. 
Near and mid-range vision is used for most in-store tasks. 
Depth perception in necessary for all positions. 
Personnel must have the ability to differentiate between hot and cold surfaces. 
Far vision and night vision are needed for delivery personnel. 
  
TEMPERAMENTS 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts. 
 
STANDING 
Most tasks are performed from a standing position.  
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.  
Height of work surfaces is between 36" and 48". 
  
WALKING 
Walking is frequently required for short distances and short durations. 
Personnel must travel between the store and customer vehicles.  
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location. 
  
SITTING 
Paperwork is normally completed while sitting.  
Driving to and from deliveries or meetings requires sitting. 
  
LIFTING 
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries. 
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. 
Cases are usually lifted from the floor and stacked onto shelves up to 72" high. 
  
CARRYING 
Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line. 
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store. 
During delivery, carrying products while performing "walking" and "climbing" duties may be required. 
  
PUSHING/PULLING 
This may be required to move trays or products placed on dollies, or to move empty trays or trash cans. 
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. 
  
CLIMBING 
Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance. 
During delivery of product, navigation of five or more flights of stairs may be required. 


BENDING/CROUCHING/SQUATTING 
Performed occasionally to stock shelves and to clean low areas. 

Forward bending at the waist is necessary at the pizza assembly station.  
Toe room is present, but workers are unable to flex their knees while standing at this station.  
Duration of this position is generally less than one minute and may be repeated frequently. 
Forward bending is also present at the front counter and when stocking items. 
  
REACHING 
Reaching is performed continuously; up, down and forward.  
Workers reach above 72" occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves. 
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes.  
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. 
 
HAND TASKS 
Eye-hand coordination is essential. Use of hands is continuous during the day. 
Activities frequently require use of one or both hands.  

Shaping pizza dough requires frequent and forceful use of forearms and wrists. 
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters. 
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. 
Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes. 
  
MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDS 
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, and scales. 

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Average salary estimate

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What You Should Know About Assistant Manager(02610) 5780 Franklin St, Domino's

At Domino's, we're on the lookout for a dynamic Assistant Manager to join our vibrant team at our Michigan City, Indiana location! This role is perfect for those who have a passion for leadership and teamwork. As an Assistant Manager, you’ll be at the heart of our pizza delivery operation, ensuring everything runs smoothly during your shifts. Whether you're a seasoned manager or just stepping into a leadership role, we embrace all management experience levels. You’ll be responsible for meeting our key goals, like maintaining cost controls, elevating customer service experiences, and keeping our store clean and organized. Plus, you’ll lead the charge in training and supporting your team, helping them achieve great results and feel proud of their contributions. We believe that our people are our biggest asset, and at Domino's, you'll find a supportive environment that encourages growth and advancement. From overseeing inventory to ensuring safety protocols, every day will present an opportunity for learning and achievement. Domino's boasts a strong success story, with many of our former delivery drivers becoming franchise owners or district managers today! If you’re ready to step up and take on the challenge of a fast-paced work environment – all while having fun – then this Assistant Manager role is the perfect place for you to thrive and shine. Join us and watch your career take off!

Frequently Asked Questions (FAQs) for Assistant Manager(02610) 5780 Franklin St Role at Domino's
What are the main responsibilities of an Assistant Manager at Domino's?

The Assistant Manager at Domino's is responsible for everything that happens during their shift. This includes overseeing team performance, ensuring customer satisfaction, managing cost controls, and maintaining store organization. The Assistant Manager sets an example for their team by following company policies and procedures and holding team members accountable.

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What qualifications do I need to become an Assistant Manager at Domino's?

To qualify for the Assistant Manager position at Domino's, you need to be at least 18 years old and have a valid driver's license. Additionally, a clean driving record with no more than three moving violations in the last three years is required. It's also essential to have reliable transportation and the ability to communicate effectively with team members and customers.

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What skills are important for an Assistant Manager at Domino's?

An Assistant Manager at Domino's must possess various skills, including strong leadership and organizational abilities, effective communication skills, and a customer-focused mindset. Being self-motivated, able to work under pressure, and meeting company standards for service are also crucial for success in this role.

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How does training work for the Assistant Manager role at Domino's?

Domino's provides comprehensive paid training for Assistant Managers, which includes videos, coaching guides, quizzes, and hands-on training. Candidates will learn essential skills required for the role at their own pace, ensuring they are well-prepared for their responsibilities and opportunities for advancement.

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What opportunities for advancement exist for an Assistant Manager at Domino's?

As an Assistant Manager at Domino's, there are numerous opportunities for advancement. Many team members have successfully transitioned into roles such as General Manager, District Manager, or even Franchise Owner. The management development program is designed to prepare individuals for these exciting career paths.

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Common Interview Questions for Assistant Manager(02610) 5780 Franklin St
Can you describe your leadership style as an Assistant Manager?

When answering this question, focus on how you lead by example, communicate openly with your team, and foster a supportive work environment. Provide examples of how you've motivated team members to achieve their goals and overcome challenges together.

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How would you handle a conflict between team members at Domino's?

Demonstrate your conflict-resolution skills by explaining your approach to mediation and finding solutions. Mention your ability to listen to both sides and promote open dialogue to resolve issues amicably, fostering a positive atmosphere.

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What strategies would you implement to improve customer service?

Discuss your approach to training team members on customer interaction, emphasizing the significance of maintaining high-quality service. Consider mentioning methods for gathering customer feedback and adapting processes to enhance their experience.

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How do you prioritize tasks during busy shifts?

Share your time management skills and how you break down tasks into manageable sections. Provide strategies you would use to ensure critical functions like order processing and customer satisfaction receive priority even in high-pressure situations.

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Can you give an example of a time you improved store operations?

Be ready to share a specific instance where you identified inefficiencies in operations. Describe the steps you took to address the issue and the positive outcome that followed, emphasizing your analytical and problem-solving skills.

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What do you think is key to team motivation and morale?

Highlight your belief in recognizing and rewarding hard work. Explain how team-building activities and continuous communication help foster an environment where team members feel valued and motivated to perform their best.

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How do you approach cost control in the store?

Discuss your familiarity with inventory management, labor costs, and cash controls. Explain how you would monitor these factors and create strategies for maintaining profitability without compromising service quality.

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How would you handle a team member who is not adhering to company policies?

Illustrate your approach to addressing policy violations professionally. Emphasize the importance of clear communication, providing feedback, and working together to correct the behavior, ensuring the team member understands the expectations.

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What experience do you have with team training and development?

Talk about previous experiences where you’ve conducted training sessions or mentored team members. Highlight your willingness to invest in their growth, support their learning journey, and how you track their progress to foster a culture of continuous improvement.

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Why do you want to work as an Assistant Manager at Domino's?

Express your enthusiasm for the company culture and values at Domino's. Share how your skills align with the job responsibilities and convey your excitement about the potential for career advancement and being part of a team that takes pride in delivering great service.

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Collaboration over Competition
Take Risks
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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
March 30, 2025

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