Assistant Manager(03043) - 36508 Event Rd

As an Assistant Manager at Domino's, your primary responsibilities will include overseeing the daily operations of the store, managing team members, and ensuring that quality standards for food and service are met. You will also be involved in training staff, handling customer complaints, and working to achieve sales goals. This position is key to creating a positive work environment and driving the success of our location.

To apply for the Assistant Manager position at Domino's, you should have a valid driver’s license with at least 2 years of driving experience if you are 18, or 1 year if you are 19 or older. A safe driving record is essential, along with a dependable vehicle and proof of auto insurance. Management experience of 1-2 years is preferred, alongside a genuine desire to lead and inspire others.

As an Assistant Manager at Domino's, you will undergo comprehensive training that covers various aspects of store management. This includes training in product quality, food safety, sanitation, interviewing, and hiring processes. You'll also learn about customer service excellence and how to effectively manage your team during busy periods, ensuring a smooth running of operations.

The work environment for an Assistant Manager at Domino's is fast-paced and dynamic. You will be part of a team that thrives on creating a fun and energetic atmosphere while focusing on high-quality service and delicious food. Teamwork is essential, and you'll have the support of the management team to help you make the most of your leadership skills.

Domino's is committed to the professional growth of its Assistant Managers. You will receive ongoing training and support from experienced leaders as you navigate your role. Additionally, there are opportunities for advancement within the company, and we encourage you to take advantage of the skills and experience you gain in this position to further your career in management.

When addressing a team member's performance issue, begin with a private conversation to understand the root causes of their struggles. Provide constructive feedback, actively listen to their concerns, and collaborate on an action plan for improvement. This approach ensures the team member feels valued and understood while also maintaining the team's performance standards.

I would share an experience where I remained calm during a rush, prioritizing tasks while clearly communicating with the team. I believe that staying organized and encouraging teamwork ensures that the team can handle stress effectively and maintain quality service.

To motivate my staff, I would focus on recognizing their individual contributions, providing regular feedback, and establishing achievable goals. Creating a positive work environment where team members feel appreciated and part of something bigger fosters motivation and commitment.

Excellent customer service means exceeding customer expectations by being friendly, attentive, and responsive to their needs. It involves effectively resolving any issues while ensuring a positive dining experience during their visit.

I prioritize tasks by assessing urgency and impact, ensuring the most critical operations are addressed first. Using checklists and real-time communication with my team helps streamline this process while maintaining focus on our objectives.

In a previous role, I encountered a conflict between two team members. I facilitated a meeting to encourage open communication, allowing both parties to express their perspectives. Together, we worked towards a resolution that benefited the team dynamics and improved collaboration.

I would create a structured onboarding program that includes hands-on training, providing them with a buddy for support, and regularly checking in to ensure they feel comfortable. This helps foster a supportive learning environment for new hires.

I approach customer complaints with empathy and active listening. I ensure that the customer feels heard, resolve their issue promptly, and, when possible, follow up to ensure their satisfaction. This not only fixes the immediate problem but builds trust with our customers.

I have experience in inventory management where I routinely tracked stock levels, identified discrepancies, and ordered supplies as necessary. I utilized inventory management systems that helped ensure we met customer demand without overstocking.

I want to work at Domino's because of its strong community presence and commitment to quality. I'm excited about the opportunity to lead a team that creates memorable experiences for customers through delicious food. My passion for service and leadership aligns perfectly with Domino’s values.