Assistant Manager(03062) - 1720 Lake Ave

As an Assistant Manager at RPM Pizza, your key responsibilities include running shifts, managing the team with a high volume mentality, ensuring excellent customer service, and assisting the General Manager with various operational tasks. You'll also have the opportunity to train and coach team members and uphold the company's brand image.

To qualify for the Assistant Manager position at RPM Pizza, you must be at least 18 years old, possess strong communication skills, and have a positive attitude. Previous experience in a leadership role or the food service industry is beneficial, as is having Food Safety Certification as required by local regulations.

RPM Pizza offers comprehensive training programs, like the RPM Pizza College, to help Assistant Managers hone their leadership skills and advance their careers. You'll also gain practical experience in team building and problem-solving while managing day-to-day operations.

As an Assistant Manager at RPM Pizza, you can expect to work consistently for over 40 hours a week. The shifts might vary, but the goal is to maintain a high-energy, engaging environment for both team members and customers.

The Assistant Manager role at RPM Pizza comes with competitive pay, bonus opportunities, and essential benefits such as medical, dental, vision, and life insurance when enrolled in the company medical plan, as well as participation in a 401K program.

When answering this question, provide a specific instance where you took charge, outlining the challenges faced and how you motivated your team. Focus on the leadership techniques you employed to ensure smooth operations and customer satisfaction.

Discuss techniques you use for time management, such as creating a prioritized to-do list or delegating tasks. Provide an example of a busy shift where efficient time management made a difference.

Share strategies that focus on engaging with customers, training team members on best practices, and leveraging customer feedback to make improvements. Highlight the importance of creating a welcoming environment.

Explain your method for addressing conflicts, such as facilitating open discussions, focusing on finding common ground, and promoting a positive team dynamic. Provide an example of a past conflict you helped resolve.

Discuss the training and accountability measures you would put in place to ensure compliance with food safety practices. It's beneficial to mention any certifications you hold or past experiences in implementing these standards.

Share a specific scenario where you effectively managed a difficult customer interaction, emphasizing your problem-solving skills and ability to turn a negative experience into a positive one.

Discuss your approach to training, such as hands-on coaching, providing constructive feedback, and ensuring new hires feel welcomed and supported within the team environment.

Answer by highlighting techniques such as recognizing individual contributions, organizing short team huddles for encouragement, and creating a fun atmosphere to uplift spirits during busy times.

Emphasize leadership qualities that align with RPM Pizza's values, such as being approachable, maintaining a positive attitude, and fostering teamwork. Relate this to how these qualities enhance the overall work environment.

Share your passion for the brand, your appreciation for its community involvement, and how the role aligns with your career goals. This is also a good time to express your enthusiasm for pizza and customer service.