Lead, Pharmacy Operations

As the Lead of Pharmacy Operations at Blink Health, you will be tasked with overseeing a team of Insurance Verification and Patient Outreach Specialists. This includes managing workflow distribution, ensuring operational efficiency, coaching team members, and monitoring compliance with company policies and regulatory requirements. You'll also leverage data to enhance team performance and resolve escalated patient concerns, all while fostering a collaborative and positive work environment.

To be considered for the Lead, Pharmacy Operations role at Blink Health, candidates should have a minimum of three years of leadership experience in a high-growth environment. A Bachelor's degree in healthcare or business administration is preferred, alongside experience in pharmacy, healthcare, or medical insurance. Strong leadership, organizational, and data-driven decision-making skills, alongside a keen understanding of compliance and operational complexities, are essential for success in this position.

At Blink Health, compliance is a cornerstone of our Pharmacy Operations. The Lead, Pharmacy Operations is responsible for monitoring adherence to all regulatory requirements and company policies. Regular audits, review processes, and proactive identification of potential compliance risks are integral to maintaining high standards of accuracy and safety in our operations.

The team culture at Blink Health is built on collaboration, accountability, and continuous improvement. As a Lead, you will be part of a highly supportive environment where open communication and shared goals are prioritized. Your role will involve coaching and mentoring team members, nurturing their professional development, and cultivating a positive work setting where innovation thrives.

In your role as the Lead, Pharmacy Operations at Blink Health, you have a direct impact on patient care by ensuring that your team delivers top-tier service. By optimizing workflows, addressing escalated patient concerns, and fostering an environment of excellence, you'll help improve access to affordable medications. Your leadership will help enhance health outcomes for our patients, making a tangible difference in their lives.

In your response, focus on specific examples of how you managed diverse teams, tackled challenges, and drove initiatives that resulted in positive outcomes. Highlight instances where collaboration and data-driven decisions played a crucial role in your success.

Discuss your methodology for implementing quality assurance protocols, including regular audits and performance evaluations. Be specific about how you address compliance risks and how you motivate your team to maintain high standards.

Share your approach to team motivation, emphasizing your communication style and the importance of providing constructive feedback. Mention specific programs or practices you've used to recognize and reward outstanding performance.

Be ready to recount a specific situation where you successfully resolved a sensitive issue. Outline the steps you took to address the concern, communicate with the patient, and implement changes to prevent similar issues in the future.

Illustrate how you use data analytics to track team performance metrics, identify trends, and inform decision-making. Be clear about processes you have established for reviewing data and applying findings to improve outcomes.

Discuss how you have led change initiatives, from planning and execution to helping your team adapt to new systems or processes. Provide examples of how you addressed resistance and ensured smooth transitions.

Explain your approach to identifying underperformance issues, the steps you take to coach employees for improvement, and when you might consider termination as a last resort. This will illustrate your leadership and people management skills.

Share your thoughts on the key qualities that define an exceptional leader in this role, such as strong communication, analytical skills, and the ability to foster a positive team culture. Link these back to your own leadership philosophy.

Detail a specific instance where you identified an operational bottleneck and successfully implemented a solution. Talk about the challenges you faced and the results achieved, offering quantifiable outcomes when possible.

Share insights into your experience with regulatory compliance, including your strategy for staying informed and ensuring your team follows all necessary procedures and protocols. Mention your experience conducting audits and training staff.