Assistant Manager(05269) - 2510 Veterans Memorial Dr. - job 1 of 2

As an Assistant Manager at RPM Pizza, your primary responsibilities include managing store operations during your shifts, providing excellent customer service, supporting the General Manager in daily operations, and training team members to ensure they meet our brand standards and service goals.

To qualify for the Assistant Manager position at RPM Pizza, you must be at least 18 years old, strong communication skills, and a positive attitude. Food Safety Certification is also required for your area, along with completing the RPM Freshman class successfully.

At RPM Pizza, we provide extensive training for our Assistant Managers through RPM Pizza College. This program focuses on leadership development, problem-solving skills, and operational training to help you succeed in your role and advance your career.

RPM Pizza fosters a positive work environment by promoting teamwork, providing leadership training, and encouraging employee engagement. We believe that a happy team leads to happy customers, so we strive to create a fun and supportive atmosphere.

As an Assistant Manager at RPM Pizza, you will receive competitive hourly pay, bonus opportunities, and benefits such as medical, dental, and vision coverage if you enroll in the company health plan. Additionally, you'll have the chance to participate in community initiatives and enhance your leadership skills.

To manage a busy shift effectively, prioritize tasks based on urgency, ensure clear communication with your team, and maintain a positive attitude. It’s also crucial to stay organized and adaptable, handling customer demands while supporting your team.

Certainly! In situations of conflict, I usually listen to both sides to understand their perspectives. For example, I had a disagreement between two team members about workload distribution. I facilitated a meeting, allowing each member to express their concerns, and we collectively came up with a fair solution that improved team morale.

Excellent customer service involves listening to customers, addressing their needs promptly, and going the extra mile to ensure they leave happy. It’s important to create a welcoming atmosphere and build a genuine rapport with them.

I ensure safety and compliance by regularly reviewing procedures with the team, conducting safety briefings, and performing checklists. Staying updated on health regulations and ensuring everyone is trained is essential for maintaining a safe work environment.

To train new team members effectively, I use a combination of hands-on training, shadowing experienced staff, and providing detailed resources. I encourage questions and offer constructive feedback to help them grow in their role.

When approaching goal setting, I like to involve the team in the process, encouraging them to share their ideas. Setting SMART (Specific, Measurable, Achievable, Relevant, Time-Bound) goals helps create clarity and focus so everyone knows what we’re striving for.

When implementing a new inventory management system, I first communicated its importance to my team. I provided training sessions and resources, enabling everyone to feel comfortable with the change. Continuous feedback helped refine the process as we adopted it.

I encourage a positive attitude by recognizing team achievements, celebrating milestones, and maintaining open communication. Creating an inclusive environment where everyone feels valued boosts morale and sets a positive tone.

I have experience in creating schedules that balance operational needs and team preferences. I utilize labor management tools to analyze busy times and ensure adequate coverage while fostering a collaborative approach to scheduling with team input.

I am excited about the opportunity to work at RPM Pizza as it aligns with my passion for customer service and teamwork. The company’s commitment to employee development and community involvement resonates with my values, and I look forward to contributing to this thriving environment.