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Job details

Assistant Manager(05347) - 2800 SW 14th St. #2

Job Description

ABOUT THE JOB

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS
General job duties for all store team members
You must be 18 years of age or older

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

SENSING
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing
• Most tasks are performed from a standing position.
• Walking for short distances, for short durations.
• Surfaces include ceramic tile bricks with linoleum in some food process areas.
• Height of work surfaces is between 36 and 48.

Sitting
Paperwork is normally completed in an office at a desk or table.

Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.

ADDITIONAL JOB DETAILS

Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.

Reaching
• Reaching is performed continuously; up, down and forward.
• Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Additional Information

Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES
• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

REQUIRES
• Valid driver's license with safe driving record meeting company standards.

• Access to an insured vehicle which can be used for delivery.
ESSENTIAL SKILLS
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying
During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing
During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To
Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing
Far vision and night vision for driving.

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Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager(05347) - 2800 SW 14th St. #2, Domino's

Are you ready to take your career to the next level with Domino's Pizza? We're looking for an enthusiastic Assistant Manager to join our team at our Bentonville, AR location. As the Assistant Manager, you will be the driving force behind everything that happens during your shift. This means ensuring top-notch customer service, managing inventory and cash control, and setting an excellent example for your team. You'll play a key role in staffing, paperwork, cost control, and maintaining the highest food management standards. Your leadership will help ensure that every member of our crew adheres to company policies, while creating a fun and positive work environment. With a focus on attendance, punctuality, and store cleanliness, your skills will directly contribute to the overall profitability of the store. One of the most exciting aspects of joining Domino's is the potential for career advancement; many of our team members have started as delivery drivers and, through hard work and dedication, have become franchise owners or corporate managers. Our commitment to diversity means we value the unique talents and contributions of every individual, creating a space where everyone can grow and succeed. At Domino's, our people come first, and we take pride in developing our team's capabilities. If you're ready for a rewarding role that offers a variety of responsibilities and opportunities for growth, this is the job for you!

Frequently Asked Questions (FAQs) for Assistant Manager(05347) - 2800 SW 14th St. #2 Role at Domino's
What are the main responsibilities of the Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, your main responsibilities include overseeing all operations during your shift, managing cost and inventory controls, ensuring excellent customer service, and leading your team by example. You'll also take charge of staffing, paperwork, cash management, and ensuring adherence to health and safety standards.

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What qualifications do I need to become an Assistant Manager at Domino's Pizza?

To qualify for the Assistant Manager position at Domino's Pizza, candidates must be at least 18 years old, possess strong communication skills, and have a basic understanding of math for cash handling. Experience in a supervisory role is preferred, but training will be provided to help you succeed.

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How can I advance my career as an Assistant Manager at Domino's Pizza?

Domino's Pizza offers a range of advancement opportunities. Many team members start their journey as delivery drivers and, through demonstrated performance, have moved up to Assistant Manager or even franchise ownership. By excelling in your role and showcasing leadership skills, you'll create pathways for career growth.

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What does a typical work environment look like for an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, you'll work in a fast-paced environment, managing both front and back of the house operations. You will be exposed to various work conditions, including differing temperatures and sometimes adverse weather when fulfilling deliveries. The role demands a hands-on approach and the ability to manage multiple tasks simultaneously.

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What does Domino's Pizza value in its Assistant Manager candidates?

At Domino's Pizza, we value team members who demonstrate strong leadership capabilities, a commitment to customer service, and the ability to work collaboratively with others. We believe diversity and unique contributions create the best teams, so we seek candidates who are driven to help others reach their potential.

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Common Interview Questions for Assistant Manager(05347) - 2800 SW 14th St. #2
How do you handle stressful situations when managing a team?

When managing a team under stress, I prioritize communication and clarity. I ensure everyone knows their roles and responsibilities, and I remain calm to set a positive example. I also encourage team members to share any obstacles they face so we can address them together.

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Can you describe a time you implemented a cost-saving strategy?

In a previous role, I analyzed our supply purchases and identified areas where we could reduce waste. By adjusting our inventory management to better align with customer demand, we saved the company a significant amount on monthly costs while still maintaining product quality.

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What strategies do you use to ensure excellent customer service?

I believe in training my team to treat every customer warmly and attentively. I encourage active listening to understand customer needs and resolve any issues quickly. Additionally, I regularly seek feedback from customers to address areas of improvement.

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How do you motivate your team during busy shifts?

To motivate my team during high-pressure situations, I recognize their hard work and contributions through simple gestures like shout-outs or small rewards. I keep the atmosphere upbeat and remind everyone of our shared goal: providing great customer service.

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What is your experience with managing inventory?

I've successfully managed inventory by implementing efficient tracking systems that monitor usage and waste. Accurate inventory counts allowed us to optimize our stock levels, reducing costs and ensuring we never ran out of essential ingredients.

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How do you ensure compliance with health and safety regulations?

I emphasize regular training sessions for all staff to ensure they understand and follow health and safety guidelines. Conducting routine audits of food preparation areas and enforcing cleaning protocols helps maintain a safe working environment.

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Describe a time when you had to handle a difficult customer issue.

In a previous job, I encountered an upset customer due to an order mix-up. I calmly listened to their complaint, apologized sincerely, and offered a replacement meal along with a discount on their next purchase. This turned a negative experience into a positive one and led to their repeat business.

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What are your long-term career goals in food service management?

My long-term goal is to ascend to a higher management level within the food service industry, potentially as a franchise owner. I see the Assistant Manager position at Domino's Pizza as a crucial step toward gaining the experience necessary to make that leap.

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How do you handle team conflicts?

I handle team conflicts by addressing them promptly and in a neutral manner. I facilitate a discussion where all parties can express their viewpoints, and together, we brainstorm solutions that respect everyone's opinions. This not only resolves the issue but also strengthens team dynamics.

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What do you think is important for fostering a positive work culture?

Fostering a positive work culture starts with open communication and respect among team members. I prioritize creating an inclusive environment where everyone feels valued and empowered. Celebrating team achievements and encouraging personal growth also contribute significantly to morale.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 3, 2025

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