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Assistant Manager(07947) - 9321 Thornton Road, Suite A

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Additional Information

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

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$60000K

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What You Should Know About Assistant Manager(07947) - 9321 Thornton Road, Suite A, Domino's

Are you ready to take charge and lead a vibrant team at Domino's Pizza as an Assistant Manager? Located at 9321 N. Thornton Road, Suite A, in Stockton, CA, this is your opportunity to step up and show off your natural leadership skills. If you thrive in a fast-paced, fun environment and enjoy multitasking, this role might just be perfect for you! As an Assistant Manager, you'll be responsible for everything during your shift, from cost and inventory control to keeping our customers smiling with outstanding service. You’ll set the standard and expect your crew to follow suit, embodying the spirit of teamwork that makes Domino's a great place to work. You'll dive into staffing, paperwork, cash management, and ensuring everything runs smoothly. On top of this, the door to career advancement is wide open. Many team members started as delivery drivers and climbed the ladder to become franchise owners! Here, diversity is celebrated—you'll find an environment that values all team members' unique contributions. So if you're a natural leader who is ready for a new challenge and wants to help us serve delicious pizza, we can’t wait for you to apply! Bring your skills in communication, judgment, and customer service, and join the best pizza delivery company in the world. Domino's Pizza is excited to welcome you aboard!

Frequently Asked Questions (FAQs) for Assistant Manager(07947) - 9321 Thornton Road, Suite A Role at Domino's
What are the responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, your responsibilities include overseeing all operations during your shifts. This entails cash and inventory control, ensuring customer satisfaction, managing staffing needs, and managing food quality and safety. You also enforce company policies and procedures, providing a model for your crew to emulate.

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What qualifications are required for the Assistant Manager position at Domino's Pizza?

To qualify for the Assistant Manager position at Domino's Pizza, candidates should possess strong leadership and multitasking abilities. A solid background in customer service, effective communication, and basic math skills are essential. Previous experience in a management or shift supervisor role is preferred but not required.

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How can working as an Assistant Manager at Domino's Pizza lead to career advancement?

Domino's Pizza offers tremendous opportunities for career advancement as an Assistant Manager. Many individuals begin their careers with us as delivery drivers and successfully progress to franchise owners or corporate managers. By excelling in this role, you can quickly prove your leadership skills and ambition, opening up various pathways for your future.

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What skills are essential for success as an Assistant Manager at Domino's Pizza?

Success as an Assistant Manager at Domino's Pizza hinges on several key skills, including strong leadership qualities, excellent communication abilities, effective time management, and the capacity to handle stress. Additionally, analytical skills for cash management and inventory control are vital.

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What is the work environment like for an Assistant Manager at Domino's Pizza?

The work environment for an Assistant Manager at Domino's Pizza is dynamic and fast-paced. You’ll be engaging with customers and managing a team, ensuring everything runs smoothly. The company works hard to maintain a fun and flexible work atmosphere, which makes each day exciting.

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Common Interview Questions for Assistant Manager(07947) - 9321 Thornton Road, Suite A
What strategies would you use to handle a difficult customer as an Assistant Manager at Domino's Pizza?

When dealing with a difficult customer, I would remain calm, listen actively to their concerns, and empathize with their situation. My first goal would be to understand the issue, and then I would work towards finding a solution that satisfies the customer while adhering to company policies. Clear communication is crucial, and I would ensure that the customer feels valued throughout the interaction.

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How do you manage and motivate your team during a busy shift?

To manage and motivate my team during busy shifts, I would implement effective communication and delegation. I would ensure everyone understands their roles and responsibilities, providing clear guidance and support. Encouraging teamwork and recognizing individual efforts motivates the team to work together efficiently. A positive attitude combined with consistent praise helps foster a supportive environment.

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Can you describe a time you successfully implemented a process change in a previous role?

In my previous role, I identified inefficiencies in our inventory control system. I proposed a revised tracking process that significantly reduced waste and improved accuracy. After presenting this to my manager, I led a training session for my team on the new procedure, which resulted in a smoother operation and better stock management. This experience taught me the value of innovation and collaboration.

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What is your approach to maintaining store cleanliness and organization?

My approach to maintaining store cleanliness starts with setting clear expectations for myself and my team. I believe in leading by example—physically demonstrating how to keep and organize equipment and supplies. I would establish a checklist for daily cleaning tasks and designate specific roles within the team to ensure accountability and consistency in maintaining a pristine work environment.

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How would you handle a situation where a team member is not adhering to company policies?

If a team member fails to adhere to company policies, I would address the issue promptly and privately. I would discuss my observations with them and explore the reasons behind their actions. Open dialogue allows for understanding and improvement—if necessary, I would reinforce the importance of policy adherence and the implications of not following them. My goal is to support the team member in correction while maintaining a healthy workplace culture.

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How would you ensure excellent customer service in your role?

To ensure excellent customer service in my role as an Assistant Manager, I would proactively train my team to prioritize customer satisfaction. This includes encouraging a friendly demeanor, swift service, and responsiveness to customer feedback. Additionally, I would regularly monitor customer interactions and address any issues quickly to uphold our reputation.

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What methods would you use to track and manage inventory effectively?

To track and manage inventory effectively, I would implement a systematic approach by utilizing technology whenever possible. Keeping accurate digital records helps to identify stock levels, order requirements, and product usage trends. Regular physical inventory checks are essential for matching the digital records to actual stock, thereby minimizing waste and optimizing efficiency.

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Describe how you would handle scheduling for a busy store.

Handling scheduling for a busy store involves understanding peak hours and staffing needs. I would assess sales data to predict busy periods and plan shifts accordingly. I prioritize effective communication with my team to accommodate their availability and preferences, leading to a motivated and satisfied workforce while ensuring we never fall short on staffing during peak times.

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What strategies would you implement to improve team communication?

To enhance team communication, I would establish regular check-in meetings and create a shared digital platform for updates and discussions. Encouraging an open-door policy where team members feel comfortable sharing concerns promotes an inclusive atmosphere. I would also actively seek feedback from team members to continuously improve our communication practices.

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What do you believe is the most important trait for a successful Assistant Manager?

The most important trait for a successful Assistant Manager is the ability to lead with empathy. Recognizing that every team member has their own strengths, challenges, and personal situations is vital. By fostering an understanding and supportive environment, I can help each individual thrive while achieving our collective goals.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 17, 2024

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