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Customer Service Assistant - job 11 of 13

Company Description

About Us:
At Sociaxe, we are passionate about delivering innovative solutions that connect people and enhance experiences. Headquartered in Dallas, TX, we pride ourselves on creating meaningful connections with our clients and providing top-tier services across industries. Join us in our mission to make every interaction impactful!

Job Description

Job Description:
Sociaxe is looking for a proactive and detail-oriented Customer Service Assistant to join our team. In this role, you will support our customer service team by ensuring smooth communication with clients, resolving issues efficiently, and delivering a high standard of service.

Responsibilities:

  • Assist customers with inquiries via phone, email, and live chat in a professional and friendly manner.
  • Maintain accurate records of customer interactions and update systems as needed.
  • Process customer requests, including order tracking and account updates.
  • Collaborate with team members to resolve customer issues promptly.
  • Provide support to internal departments to improve customer experiences.
  • Identify areas for improvement in customer service processes and recommend solutions.

Qualifications

Skills & Qualifications:

  • Exceptional verbal and written communication skills.
  • Strong problem-solving and organizational abilities.
  • A customer-first attitude with the ability to handle challenging situations calmly.
  • Proficiency in Microsoft Office and ability to learn CRM systems quickly.
  • Previous customer service experience is preferred but not required.

Additional Information

Benefits:

  • Competitive Salary: $41,000 - $50,000 per year.
  • Growth Opportunities: We prioritize internal promotions and professional development.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, holidays, and flexible scheduling.
  • Supportive and collaborative team environment.

Average salary estimate

$45500 / YEARLY (est.)
min
max
$41000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 31, 2024

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