Customer Service Rep(02555) - 843 North Capitol Avenue

As a Customer Service Rep at RPM Pizza, you will be responsible for providing top-notch service to customers, taking orders, maintaining a clean environment, and representing the brand with enthusiasm and professionalism. Your role is essential in creating a fun dining experience, all while being the friendly face that customers remember.

To apply for the Customer Service Rep position at RPM Pizza, you must be at least 16 years old and possess a willingness to learn. Strong communication skills and a positive attitude are essential, along with basic math capabilities for handling customer transactions.

When you join us as a Customer Service Rep at RPM Pizza, you'll undergo comprehensive training to set you up for success. This includes learning about customer service techniques, handling orders efficiently, and understanding the brand's values, ensuring you're prepared for any situation that may arise.

Absolutely! RPM Pizza prioritizes the development of its employees. As a Customer Service Rep, you have the opportunity to grow through RPM Pizza College, learn valuable skills, and even have a pathway to potentially owning your own Domino's franchise in the future.

As a Customer Service Rep at RPM Pizza, you can enjoy flexible hours that cater to your schedule. The hours may vary weekly, allowing you to work around your personal commitments while still getting valuable experience in the fast-paced pizza business.

Working as a Customer Service Rep at RPM Pizza comes with fantastic perks! In addition to competitive pay, you'll enjoy great product discounts, access to medical, dental, and vision insurance for those who work enough hours, plus a 401K program and opportunities to engage with the community through various charitable efforts.

Applying for the Customer Service Rep position at RPM Pizza is simple! Just visit jobs.dominos.com to fill out your application. We’re excited to welcome energetic, customer-focused team members to our family!

When faced with a difficult customer, it’s vital to remain calm and patient. Listen to their concerns, empathize with their situation, and communicate that you are there to help resolve the issue. Demonstrate your problem-solving skills and always maintain a positive attitude.

Be prepared to describe a specific situation where you went above and beyond to assist a customer. Emphasize how your actions positively impacted their experience, and how you used your communication skills to resolve any challenges.

Communicate your genuine interest in providing great service to customers and mention RPM Pizza's reputation as a leader in the pizza industry. Highlight your enthusiasm for being part of a team that fosters a fun work environment while delivering excellent customer experiences.

Discuss your strong communication skills, ability to multitask, and upbeat personality that matches the team culture at RPM Pizza. Mention any previous customer service experience and how it has equipped you with the skills necessary to thrive in this role.

Effective time management is critical in a fast-paced environment. Describe your strategy for prioritizing tasks, staying organized, and ensuring that customer orders are processed efficiently while still providing quality service.

Show that you’ve done your research by talking about RPM Pizza's impressive history, their commitment to customer satisfaction, and their operations across multiple states. Highlight any special initiatives or community involvement that caught your attention.

Acknowledge the importance of honesty in this situation. Explain how you would take swift action to correct the mistake, communicate with the customer effectively, and ensure they still feel valued and satisfied with their experience.

Discuss your belief in the significance of positive customer experiences and how they can impact a business. Share a personal anecdote that reflects your passion for providing service that makes a difference in a customer's day.

Talk about the importance of sanitation and tidiness in creating a safe environment for both customers and team members. Discuss your commitment to following clean-up protocols and maintaining a high standard of hygiene in your workspace.

Share a specific instance where collaboration was key to your success in achieving a goal. Highlight the team dynamics, your role, and how effective communication contributed to the successful completion of your tasks.