Customer Service Rep(04566) - 26-15 Broadway

At the 26-15 Broadway location, our Customer Service Representatives play a crucial role in ensuring customer satisfaction. You will welcome customers with a warm smile, take orders accurately, and assist with their inquiries while maintaining a positive atmosphere. Our CSRs are trained to make every interaction memorable, showcasing our dedication to exceptional service.

To thrive as a Customer Service Rep at 26-15 Broadway, you'll need a great attitude, excellent attention to detail, and the ability to handle multiple tasks efficiently. While prior restaurant experience is not needed, a cheerful demeanor and a passion for helping others are essential for making our customers feel valued.

Absolutely! The Customer Service Rep position at our 26-15 Broadway location offers flexible scheduling. You can choose to work as few as two days a week or as many as six, depending on what works best for you and our business needs. This makes it a perfect opportunity for students or anyone looking for additional income.

Customer Service Reps at the 26-15 Broadway location can expect to work during lunch, evening, and late-night shifts. While some weekend hours may be required, the flexible scheduling allows you to find a balance that suits your lifestyle.

Yes! At our 26-15 Broadway location, hard work and commitment do not go unnoticed. We're committed to promoting from within and providing opportunities for advancement. Outstanding Customer Service Representatives may have the chance to progress into management positions as they continue to develop their skills.

When you join us as a Customer Service Rep at 26-15 Broadway, you can expect thorough training that covers everything from customer interaction to handling orders. Our training focuses on both the technical and interpersonal skills you'll need, ensuring you feel confident and prepared to deliver an exceptional customer experience.

The hiring process for a Customer Service Rep at 26-15 Broadway typically involves submitting an application, followed by an interview. We look for enthusiastic individuals who align with our company culture. If selected, you will then undergo training before officially joining our team.

In your response, emphasize the importance of remaining calm and listening to the customer's concerns. Suggest offering a solution or escalating the issue to a manager if necessary. Demonstrating empathy and a desire to resolve the problem can turn a challenging situation into a positive experience.

Great customer service involves understanding the needs of customers, being attentive, and building rapport. Highlight your belief in positive energy and attentiveness, which are essential traits for a Customer Service Rep at our 26-15 Broadway location.

When answering this question, think about a specific experience where you went above and beyond for a customer. Detail the situation, your actions, and the positive outcome. This showcases your commitment to customer satisfaction, a key trait for the Customer Service Rep role.

Discuss your approach to prioritizing tasks based on urgency. Mention how effective communication with your team and staying organized allows you to handle multiple responsibilities while maintaining quality customer service, crucial for a Customer Service Rep at our location.

Acknowledge the mistake, remain calm, and promptly inform the customer. Emphasize your belief in correcting errors transparently and effectively, which is vital in the role of a Customer Service Rep to reinforce trust with customers.

Share strategies for keeping yourself motivated, such as focusing on team goals, positive interactions, and seeing the differences you make in customers’ days. A genuine passion for helping others can be a great motivator as a Customer Service Rep.

Express your interest in the company culture and how their emphasis on valuing team members resonates with you. Highlight your enthusiasm for contributing to a positive customer experience as a fundamental aspect of working as a Customer Service Rep.

Your answer should convey that you would listen to their complaint and sincerely apologize for their experience. Emphasizing your desire to rectify the situation and make things right can reflect your commitment to customer satisfaction as a Customer Service Rep.

Highlight that your communication style is approachable and clear, making it easy for customers to share their needs. This is crucial for a Customer Service Rep to build rapport and ensure that customers feel understood and valued.

Discuss the potential challenges, such as dealing with difficult customers or managing time effectively during high-traffic hours. Reassure the interviewer that you're motivated to tackle these challenges and view them as opportunities for growth.