Job details

Front Desk Agent - SpringHill Suites Boca Raton

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

Responsibilities:

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Average salary estimate

$36000 / YEARLY (est.)

min

max

$32000K

$40000K

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What You Should Know About Front Desk Agent - SpringHill Suites Boca Raton, B.F. Saul Company Hospitality Group

If you're a people person with a knack for creating exceptional experiences, the Front Desk Agent position at SpringHill Suites Boca Raton is just the opportunity you’ve been waiting for! At B. F. Saul Company Hospitality Group, we pride ourselves on our rich history of providing outstanding service across a portfolio of more than 20 hotels. In this role, you’ll be the first friendly face guests see as they arrive, responsible for processing check-ins and check-outs while ensuring every dollar of their hotel stay counts. You'll use your excellent communication skills to anticipate guest needs, establish rapport, and resolve issues efficiently. We believe in exceeding expectations by delivering personalized assistance and promoting local attractions. Your work will help drive revenue through effective upselling techniques, and your organizational skills will ensure that daily tasks run smoothly. Plus, teamwork is at the heart of what we do, so being a supportive colleague is key! With a commitment to safety and compliance with regulations, you'll always be prepared to handle any situation that arises. If you’re ready to thrive in a dynamic environment surrounded by a passionate team dedicated to hospitality excellence, we'd love to meet you. Join us at SpringHill Suites Boca Raton and make memorable guest experiences happen every day.

Frequently Asked Questions (FAQs) for Front Desk Agent - SpringHill Suites Boca Raton Role at B.F. Saul Company Hospitality Group

What are the main responsibilities of a Front Desk Agent at SpringHill Suites Boca Raton?

As a Front Desk Agent at SpringHill Suites Boca Raton, your main responsibilities include processing check-ins and check-outs, providing exceptional customer service, managing reservations, and assisting guests with their needs. You'll be expected to maintain high standards set by B. F. Saul Company Hospitality Group and up-sell amenities to maximize revenue.