Customer Service Rep(03048) - 5761 W Park Ave

As a Customer Service Rep at RPM Pizza, you will serve as the first point of contact for customers calling our Domino's store. Your main responsibilities include handling customer inquiries, processing orders, and ensuring that each customer interaction is met with professionalism and a positive attitude. You'll also gain valuable experience as you learn our computer systems and build relationships with our loyal customers.

To qualify for the Customer Service Rep position at RPM Pizza, all you need is a positive attitude and a willingness to learn! There are no specific educational requirements, but having a smile and a friendly demeanor is essential since you will be the face of our brand. We provide training to help you gain confidence in handling customer services and the computer systems used in our stores.

Yes, RPM Pizza offers flexible hours for Customer Service Reps to accommodate various schedules. Whether you’re a student, a parent, or someone looking for part-time work, we aim to provide a work-life balance that suits you while allowing you to be part of our vibrant team.

At RPM Pizza, we provide comprehensive training for our Customer Service Reps. You will receive hands-on training in our computer systems and other essential skills necessary for handling customer interactions effectively. Our goal is to ensure that you feel confident in your role and can deliver exceptional service to our customers.

RPM Pizza stands out as a great place to work due to its family-owned culture and commitment to community. We believe in helping our team members grow and develop into their best selves, which makes every day fulfilling. Plus, being part of a recognized franchise like Domino’s means you’ll be joining a team that values hard work and dedication.

When dealing with difficult customers, it's important to remain calm and listen to their concerns fully. Express empathy by acknowledging their frustrations, and then offer a solution that aligns with company policies while ensuring the customer feels heard and respected.

Think of a specific instance where you ensured customer satisfaction, whether it was through personalized service, resolving an issue swiftly, or providing additional information. Highlight how your actions positively impacted the customer's experience and reinforced your commitment to excellent service.

Excellent customer service hinges on effective communication, empathy, and resolving issues promptly. It's about making customers feel valued and ensuring their needs are met, which establishes trust and loyalty.

Express your enthusiasm for joining a lively team at RPM Pizza and your admiration for its commitment to community, saying that you appreciate the opportunity to make positive customer experiences and contribute to a brand with a strong reputation.

Prioritize your tasks by handling urgent customer needs first while staying organized and focusing on time management. Remaining calm under pressure will help you to efficiently balance customer interactions and administrative duties.

I utilize active listening to understand the customer's perspective, followed by acknowledging their feelings. I maintain a calm demeanor and reassure them that I am here to help by offering potential solutions to resolve their issue.

Teamwork is crucial for ensuring that all customer needs are met efficiently. By collaborating with colleagues, sharing information, and supporting one another, we create a seamless experience for customers that can significantly enhance their satisfaction.

Share a specific example of a time when you faced a challenging scenario, illustrating your ability to remain flexible, think critically, and find a solution that benefitted both the customer and the company.

I stay motivated by setting small goals during my shift, focusing on delivering quality service, and reminding myself of the positive impact I have on customers’ experiences, which keeps the daily tasks enjoyable.

If I'm unsure how to answer a customer’s question, I would first reassure them while calmly admitting that I need to verify the answer. I would either consult a colleague or look up the information to ensure the customer receives accurate and helpful guidance.