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Customer Service Rep(03314) - 1785 Victory blvd - job 2 of 3

Company Description

Customer Service

Our Customer Service Representatives (CSRs) are the first contact with our customers - so we value their commitment to exceptional customer service, enthusiastic attitude and the ability to assist our customers through the ordering process.

Get Paid to Talk!

In addition to providing exceptional customer service to our customers through order taking, our CSRs gain valuable experience through assisting with in-store duties and learning the pizza delivery business.  Our CSR's will Earn an hourly base pay of $16.00!

Great Hours!

Our CSRs work mostly on the weekends and in the evenings. It is a great after school job, second job, summer job or part-time job for anyone who is looking to work part-time hours. Schedules are flexible so we will always try to work with you.

Opportunities!

In our CSR position, you will have an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within - most of our General Managers started as drivers and many started as CSRs. It is a stepping stone to advancement into our Management Development Program.




To apply for a Customer Service position at Domino's Pizza, you must be at least 18 years of age and have excellent communication skills. Some computer experience is helpful. In addition, we are looking for applicants to work in a fast-paced team environment

Job Description

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Qualifications

  1. Valid U.S employment authorization that allows you to work in the United States of America.
  2. Friendly
  3. Works well with others.
  4. Works well under stress of high paced environment.
  5. Ability to multitask.
  6. Able to respond to customer concerns.
  7. Must be able to follow Team Sharma Domino’s Policies.
  8. Must be able to work together as a team.
  9. Must understand all store calls must be answered after the first ring

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$33280 / YEARLY (est.)
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$33280K
$33280K

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What You Should Know About Customer Service Rep(03314) - 1785 Victory blvd, Domino's

Join the fun and dynamic team at Domino's Pizza as a Customer Service Representative! Located at 1785 Victory Blvd., Staten Island, NY, this position is perfect for someone who loves to engage with customers and provide fantastic service. As a CSR, you'll be at the forefront, helping customers with their orders and ensuring they have a delightful pizza experience. It's not just a job; it's a chance to learn the ins and outs of the pizza delivery business. Your role will involve assisting customers, managing orders, and even getting a taste of the in-store operations, which could lead to exciting management opportunities down the road. The hours are flexible, making it ideal for students or anyone looking for a part-time gig. Plus, you’ll earn $16.00 an hour! Domino's values its employees and believes in promoting from within, so this is your stepping stone to a fulfilling career. If you’re at least 18 years old, have great communication skills, and can thrive in a fast-paced environment, we want to hear from you! Join us in bringing smiles through delicious pizza and exceptional service.

Frequently Asked Questions (FAQs) for Customer Service Rep(03314) - 1785 Victory blvd Role at Domino's
What are the main responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Representative at Domino's Pizza, your key responsibilities include assisting customers with order placements, handling inquiries and concerns, supporting in-store duties, and ensuring a smooth order experience. You will engage with customers either over the phone or in-store, making sure each interaction is positive. You'll also play a part in the pizza delivery process and learn about the pizza business, which can open doors to advancement opportunities in management.

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What qualifications do I need to apply for the Customer Service Rep position at Domino's?

To apply for the Customer Service Rep position at Domino's Pizza, you need to be at least 18 years old and have outstanding communication skills. You should also be comfortable working in a fast-paced team environment and have some computer experience. If you have a friendly demeanor and can handle stress well while multitasking, you are an excellent fit for the role!

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What is the pay rate for a Customer Service Rep at Domino's Pizza?

Customer Service Representatives at Domino's Pizza earn an hourly base pay of $16.00. Along with competitive pay, you gain valuable experience in the pizza industry and customer service, making it a worthwhile choice for anyone looking for part-time work, whether as a second job or alongside school commitments.

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Are the working hours flexible for the Customer Service Rep role at Domino's Pizza?

Yes! The working hours for the Customer Service Rep role at Domino's Pizza are quite flexible. Most shifts are in the evenings and over the weekends, making it an ideal opportunity for students or those looking for additional income during their off-hours. The team ensures to accommodate scheduling preferences wherever possible.

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Can I advance my career as a Customer Service Rep at Domino's Pizza?

Absolutely! Working as a Customer Service Rep at Domino's Pizza serves as an excellent pathway to career advancement. The organization is committed to promoting from within, and many of their General Managers began their careers as CSRs. Your hard work can lead you into the Management Development Program and beyond!

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Common Interview Questions for Customer Service Rep(03314) - 1785 Victory blvd
How do you handle difficult customers as a Customer Service Rep?

When dealing with difficult customers, it's important to remain calm and empathetic. Listen to their concerns, reassure them that you are there to help, and actively seek a resolution. Show them you care about their experience at Domino's Pizza by validating their feelings and providing clear options to address their issues.

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What qualities make you a good fit for the Customer Service Rep position at Domino's?

Highlight qualities such as being friendly, approachable, and having a keen ability to multitask. Additionally, emphasize your communication skills and ability to thrive in a fast-paced environment, which are essential traits for success as a Customer Service Rep at Domino's Pizza.

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Describe a time you provided excellent customer service.

Share a specific scenario where you went above and beyond to assist a customer. Highlight how you identified their needs, what actions you took to resolve their issues, and the positive outcome. It's important to illustrate your commitment to customer satisfaction in line with Domino's Pizza values.

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How would you manage a busy shift as a Customer Service Rep?

Explain your strategies for managing your time effectively while prioritizing tasks. Mention the importance of teamwork and communication with fellow staff members to ensure all orders are taken and processed efficiently during busy times at Domino's Pizza.

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What would you do if a customer complains about their delivery being late?

First, apologize for the inconvenience and assure the customer that you will look into the matter. Calmly gather details about their order, check the system for timelines, and reassure them while providing any compensation that Domino's Pizza offers for such situations. Show that you value their experience.

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Can you work well under pressure?

Absolutely, share examples of situations where you successfully handled pressure. Stress the importance of staying organized, focused, and maintaining positive communication with customers and coworkers during high-traffic moments at Domino's Pizza.

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Why do you want to work for Domino's Pizza?

Talk about your passion for customer service and your appreciation for Domino's Pizza as a brand. Mention how their commitment to quality, community, and employee advancement resonates with you and aligns with your career goals.

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How do you prioritize tasks while taking orders?

Explain that prioritizing involves balancing speed and accuracy. Talk about how you would focus on taking orders quickly while ensuring accuracy in the details to prevent any mistakes during the order process at Domino's Pizza.

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What do you think is the most important aspect of customer service?

Highlight that the most important aspect of customer service is creating a positive experience for the customer. This includes effective communication, understanding their needs, and being responsive to their concerns—all vital in the role of a Customer Service Rep at Domino's Pizza.

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How do you handle multiple customer orders at the same time?

Discuss how you would manage taking multiple orders by actively listening, quickly entering details, and keeping an organized workspace. Emphasize the importance of staying calm, as well, to deliver great service during busy periods at Domino's Pizza.

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Inclusive & Diverse
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Growth & Learning
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Take Risks
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Medical Insurance
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Mental Health Resources
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Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 21, 2025

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