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Domino's Assistant Manager (5603)

Company Description

Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

Job Description:
You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Physical Requirements: (including, but not limited to the following):
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Qualifications

  • Must be 18 years of age and have a valid driver's license
  • Must have access to an insured vehicle which can be used for delivery
  • Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$32500 / YEARLY (est.)
min
max
$25000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Domino's Assistant Manager (5603), Domino's

Join the Domino's family as an Assistant Manager at our Columbia, SC location! If you're looking for a vibrant environment where you can showcase your leadership skills while having a blast serving great food, this is the perfect opportunity for you. At Domino's, we believe in fostering a culture where everyone can thrive. You'll guide a team of enthusiastic Customer Service Representatives (CSRs), ensuring they bring their A-game to every customer interaction. Your role will be pivotal in developing team members, handling inventory, and maintaining our high-quality standards. Whether you’re a seasoned leader or looking to take a step up the career ladder, Domino's supports your growth with flexible schedules designed to fit your lifestyle. You'll get to work in a dynamic atmosphere where each day is a new adventure—rushing to meet orders during busy hours and delivering that fresh, hot pizza with a smile! Plus, we value hard work and encourage our staff to embrace opportunities for advancement. Just imagine: starting as a CSR and working your way up to management or even owning your own franchise! With Domino's, the sky's the limit. So, if you're ready to take your career in the pizza business to the next level, we encourage you to apply and see where this journey can take you. Join us and make your pizza passion a profession!

Frequently Asked Questions (FAQs) for Domino's Assistant Manager (5603) Role at Domino's
What are the responsibilities of an Assistant Manager at Domino's?

As an Assistant Manager at Domino's, you will oversee daily operations, manage a team of Customer Service Representatives, and ensure customer satisfaction. Your responsibilities will include training staff, maintaining inventory, adhering to quality control standards, and promoting a positive team culture. You will also handle customer orders and complaints, ensuring a seamless and enjoyable dining experience.

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What qualifications do I need to become an Assistant Manager at Domino's?

To be considered for the Assistant Manager position at Domino's, candidates must be at least 18 years old, possess a valid driver's license, and have access to an insured vehicle for deliveries. Previous management or supervisory experience in a fast-paced environment is preferred, along with strong communication and organizational skills.

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What skills are necessary for success as an Assistant Manager at Domino's?

Excelling as an Assistant Manager at Domino's requires strong leadership, effective communication, and problem-solving skills. Additionally, a good Assistant Manager must be adept at multitasking, maintain a positive attitude under pressure, and ensure the team delivers outstanding customer service while adhering to operational guidelines.

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What opportunities for advancement are available at Domino's for Assistant Managers?

Domino's is committed to internal growth and offers numerous advancement opportunities. Successful Assistant Managers can rise to Store Manager positions or even corporate leadership roles. For those interested in entrepreneurship, many team members eventually transition from roles like this to opening their own Domino's franchise!

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How does Domino's ensure a positive team culture for Assistant Managers?

Domino's fosters a positive and inclusive team culture by valuing each employee's contributions and promoting open communication and teamwork. Regular training and team-building activities, along with recognition of achievements, help create an empathic work environment where everyone can thrive.

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Common Interview Questions for Domino's Assistant Manager (5603)
How would you describe your management style as an Assistant Manager at Domino's?

When answering, focus on your approach to leadership, emphasizing cooperation, communication, and motivation. Share examples of how you've fostered team spirit and resolved conflicts in previous roles.

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What strategies would you implement to enhance customer satisfaction at Domino's?

Outline specific techniques such as training staff on customer service excellence, actively seeking feedback from customers, and implementing solutions promptly. Use real-life experiences to showcase your effectiveness in a similar role.

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How do you manage stress during busy hours at Domino's?

Describe your ability to stay focused under pressure, employ time management techniques, and engage your team to work efficiently. Provide examples of how you've successfully navigated such high-pressure situations in past jobs.

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Can you give an example of how you successfully resolved a conflict within your team?

This question tests your conflict resolution skills. Share a story demonstrating your capacity to mediate disputes, emphasize understanding, and come to a mutual agreement—showing how this positively impacted team dynamics.

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What steps would you take to train a new team member at Domino's?

Discuss a structured training plan that includes initial shadowing, gradually increasing responsibilities, and continuous feedback. Stress the importance of mentorship and support in helping new employees feel welcomed and prepared.

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How would you handle a dissatisfied customer as an Assistant Manager?

Emphasize the importance of empathy and active listening. Describe your steps in addressing their concerns, offering appropriate solutions, and following up to ensure their satisfaction—all while representing the Domino's brand positively.

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What is your approach to inventory management at Domino's?

Talk about systems for tracking inventory, regular audits, and collaboration with staff to maintain supplies efficiently. Highlight the need for diligence to prevent waste and ensure quality.

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How do you motivate your team to uphold high performance standards?

Discuss techniques like setting clear expectations, acknowledging achievements, and fostering a supportive environment. Illustrate your strategies for creating an engaging workplace that nurtures growth and success.

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What do you think is the most important aspect of being an Assistant Manager at Domino's?

Identify a key quality that positively affects team and customer experiences, such as leadership or communication, and relate it back to your core beliefs about achieving excellence in the restaurant industry.

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Why did you choose to apply for the Assistant Manager position at Domino's?

Express your passion for the brand, highlight your excitement for growth opportunities, and share personal experiences with Domino's that demonstrate your enthusiasm for being part of the team.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 2, 2025

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