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Customer Service Rep(03517) - 13857 Queens Blvd - job 1 of 2

Company Description

Customer Service

Our Customer Service Representatives (CSRs) are the first contact with our customers - so we value their commitment to exceptional customer service, enthusiastic attitude and the ability to assist our customers through the ordering process.

Get Paid to Talk!

In addition to providing exceptional customer service to our customers through order taking, our CSRs gain valuable experience through assisting with in-store duties and learning the pizza delivery business.  Our CSR's will Earn an hourly base pay of $16.00!

Great Hours!

Our CSRs work mostly on the weekends and in the evenings. It is a great after school job, second job, summer job or part-time job for anyone who is looking to work part-time hours. Schedules are flexible so we will always try to work with you.

Opportunities!

In our CSR position, you will have an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within - most of our General Managers started as drivers and many started as CSRs. It is a stepping stone to advancement into our Management Development Program.




To apply for a Customer Service position at Domino's Pizza, you must be at least 18 years of age and have excellent communication skills. Some computer experience is helpful. In addition, we are looking for applicants to work in a fast-paced team environment

Job Description

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Qualifications

  1. Valid U.S employment authorization that allows you to work in the United States of America.
  2. Friendly
  3. Works well with others.
  4. Works well under stress of high paced environment.
  5. Ability to multitask.
  6. Able to respond to customer concerns.
  7. Must be able to follow Team Sharma Domino’s Policies.
  8. Must be able to work together as a team.
  9. Must understand all store calls must be answered after the first ring

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$33280 / YEARLY (est.)
min
max
$33280K
$33280K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(03517) - 13857 Queens Blvd, Domino's

Join the team at Domino's Pizza as a Customer Service Rep at our location on 13857 Queens Blvd, Jamaica, NY! As a Customer Service Representative, you'll be the friendly voice our customers hear first, helping them through the ordering process while ensuring they have a delightful experience. With an hourly pay of $16.00, this part-time job is particularly suited for students or anyone looking for flexible hours, as most shifts are during evenings and weekends. You'll not only be taking orders but also gain invaluable insights into the pizza delivery business as you assist with in-store duties. Domino's is keen on promoting from within, so you'll have fantastic opportunities to grow your career; many of our General Managers started as CSRs! If you're at least 18 years old, possess excellent communication skills, and thrive in a fast-paced environment, we'd love to meet you. From learning the ropes of customer service to potentially stepping into management roles, your journey with Domino's will be full of opportunities. Experience in a busy team setting is a plus, and familiarity with computers will help you excel in this role. If you're ready to get started in a fun and energetic work atmosphere, where your contributions matter, apply now and bring your passion for customer service to life with us!

Frequently Asked Questions (FAQs) for Customer Service Rep(03517) - 13857 Queens Blvd Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, you will be responsible for friendly order taking and ensuring customers have an enjoyable experience. Your role will also include assisting with in-store duties, tackling customer queries, and sometimes even engaging in delivery tasks. This multifaceted job will help you build important communication skills and familiarize you with the pizza delivery business.

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What qualifications are needed to apply for the Customer Service Rep position at Domino's Pizza?

To apply for the Customer Service Rep position at Domino's Pizza, applicants must be at least 18 years old, possess excellent communication abilities, and demonstrate a friendly demeanor. While some familiarity with computers is helpful, the most crucial qualifications are your ability to work well under pressure and collaborate effectively with team members in a fast-paced environment.

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What is the pay rate for Customer Service Reps at Domino's Pizza?

Customer Service Reps at Domino's Pizza earn a base hourly pay of $16.00. This competitive pay, combined with flexible schedules that mostly cater to evening and weekend shifts, makes it a great opportunity for part-time work, suitable for students or those seeking a second job.

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What career advancement opportunities exist for Customer Service Reps at Domino's Pizza?

At Domino's Pizza, Customer Service Reps have excellent opportunities for career growth. The company is committed to promoting from within, meaning that after gaining experience as a CSR, you can move towards management roles, potentially joining the Management Development Program. Many General Managers initially worked as CSRs or drivers, setting a clear path for your professional development.

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What kind of work environment can a Customer Service Rep expect at Domino's Pizza?

The work environment at Domino's Pizza for Customer Service Reps is dynamic and upbeat. You will be part of a lively team atmosphere focused on delivering exceptional customer service. As most shifts occur during peak hours, it's essential to be adaptable and thrive in high-pressure situations while working cohesively with your teammates.

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Common Interview Questions for Customer Service Rep(03517) - 13857 Queens Blvd
Can you describe a time when you had to handle a difficult customer?

When preparing your answer, recall a specific instance where you navigated a challenging customer interaction, focusing on the steps you took to understand their concerns and resolve the issue. Highlight your communication skills and your commitment to ensuring customer satisfaction, which are critical traits for a Customer Service Rep.

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How do you prioritize your tasks during busy shifts?

To answer this effectively, discuss your approach to managing time and tasks under pressure. Explain how you assess immediate needs, such as responding to customer inquiries while ensuring efficient workflow. Providing an example from previous experience would strengthen your response.

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What do you think is the most important quality for a Customer Service Rep?

Share your thoughts on the importance of empathy and active listening. A great Customer Service Rep must not only understand the customer's needs but also provide genuine support. Illustrate your answer with examples of these qualities in practice.

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How would you handle a situation where you made a mistake in an order?

In your response, outline how you would address the error with transparency, promptly inform your supervisor, and focus on rectifying the situation for the customer. This reflects your accountability and commitment to offering excellent service, which is vital in the role.

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Why do you want to work at Domino's Pizza?

Express your enthusiasm for the role and the brand. Talk about your passion for food service, your appreciation for Domino's commitment to growth opportunities, and why you believe you would fit well into their team-oriented environment.

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Describe your experience with multitasking in a retail environment.

Provide an example from your past experiences where you successfully handled multiple tasks simultaneously, such as taking orders while managing inventory or assisting colleagues, to demonstrate your efficiency and ability to maintain customer satisfaction.

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How do you ensure customer satisfaction?

Discuss tactics you employ to gauge customer satisfaction, such as actively seeking feedback or following up on service experiences. Highlight your commitment to going above and beyond to meet customer needs, which is essential for the Customer Service Rep position.

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What would you do if you noticed a colleague was not following company policies?

Your answer should reflect professionalism and integrity. Emphasize your belief in teamwork and the importance of addressing such situations promptly, either through direct dialogue with the colleague or reporting the incident to a supervisor, ensuring that company standards are upheld.

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What challenges do you anticipate in this role and how would you overcome them?

Identify potential challenges such as peak hours of service or dealing with difficult customers. Offer practical strategies to handle these situations, demonstrating your proactive approach and readiness for the dynamic environment at Domino's Pizza.

Join Rise to see the full answer
How comfortable are you with using computers and taking orders over the phone?

Reassure your interviewer of your proficiency with computers and any relevant experience you have in taking orders over the phone. Mention any software knowledge and practical experiences that demonstrate your multitasking capabilities, which are vital for the Customer Service Rep role.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
April 21, 2025

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