Customer Service Rep(04240) - 1137 Millmont St

As a Customer Service Rep at Commonwealth Pizza, you will be responsible for taking orders, preparing pizzas, and ensuring a fantastic customer experience. Your duties will include greeting customers, answering questions, and working collaboratively with your team in a lively atmosphere.

To become a Customer Service Rep at Commonwealth Pizza, we look for candidates with a positive attitude, strong customer service orientation, and clear communication skills. Being energetic and able to work various shifts is also essential.

Absolutely! At Commonwealth Pizza, we pride ourselves on promoting from within. Many of our franchise owners began their careers as Customer Service Reps or in other entry-level positions, providing a clear pathway for those looking to advance.

Yes, we provide paid training to all new Customer Service Reps at Commonwealth Pizza. You'll learn everything you need to know to succeed while being part of a supportive team atmosphere.

Customer Service Reps at Commonwealth Pizza enjoy several benefits, including competitive wages, flexible schedules, meal discounts, and opportunities for career growth and advancement within the company.

The work culture at Commonwealth Pizza is dynamic and fun! We value teamwork and create an environment where everyone feels appreciated and motivated to do well, which is reflected in our outstanding customer service.

Yes! At Commonwealth Pizza, we offer flexible scheduling, allowing you to work part-time as a Customer Service Rep. This role is ideal for those looking to balance their work with other commitments.

To answer this effectively, highlight your positive attitude, enjoyment of teamwork, and previous customer service experiences. Emphasize your ability to communicate well and provide outstanding service.

When handling a difficult customer, it's crucial to remain calm and listen actively to their concerns. Acknowledge their feelings, offer solutions, and ensure they leave satisfied—with a smile!

Commonwealth Pizza has a strong commitment to its team, promoting from within and supporting employees' career growth. Mention any specific instances where you've seen a company prioritize employee development.

Discuss how you would stay organized and focused on customer service. Prioritizing urgent tasks, managing your time effectively, and leveraging teamwork can contribute to smoother operations during busy times.

Using the STAR method (Situation, Task, Action, Result), describe a specific scenario where you provided exceptional service, resulting in a positive outcome. This will showcase your dedication to customer satisfaction.

Highlight your appreciation for the company culture, community involvement, and how you align with their focus on operational excellence. Show enthusiasm about contributing to their goals.

Identify key skills such as communication, teamwork, problem-solving, and resilience. Relate your experiences to how these skills will help you excel at Commonwealth Pizza.

Share strategies you use to stay calm under pressure, like taking deep breaths, staying organized, and helping teammates—to point out that teamwork is crucial in a fast-paced setting.

Emphasize the importance of understanding customer needs and providing timely responses. Building rapport can lead to a positive customer experience and repeat business.

Discuss your communication style as clear, friendly, and positive. Mention that you tailor your approach based on different customer personalities and always ensure they're understood.