Customer Service Rep(04359) - 1100 Armory Drive

As a Customer Service Rep at Domino's Pizza, located on 1100 Armory Drive, Franklin, VA, you'll handle direct interactions with customers, answering their calls and assisting carryout customers. You'll be expected to be knowledgeable about the menu, maintain a friendly demeanor, and follow our customer WOW steps. Additionally, you'll ensure order accuracy and handle customer requests efficiently.

To join us at Domino's Pizza as a Customer Service Rep, there are some basic qualifications. Friendly communication skills are essential, along with a passion for customer service. Attention to detail will help you accurately manage orders. A clean and professional appearance is also crucial, along with the ability to work in a fast-paced environment.

Customer Service Reps at Domino's Pizza prioritize order accuracy by repeating each order back to the customer and confirming their name and address. This step is vital to avoid mistakes and enhance customer satisfaction, ensuring every guest leaves happy with their order from our Franklin VA location.

The customer WOW approach at Domino's Pizza involves three key steps to ensure customers feel valued: Firstly, apologize for any inconvenience, followed by giving customers exactly what they want, and lastly, surprising them with something extra to enhance their experience. This approach reflects our commitment to excellent service at our 1100 Armory Drive location.

Customer Service Reps at Domino's Pizza must adhere to important safety protocols, including maintaining a clean workspace, washing hands before handling food, and ensuring delivery drivers operate in vehicles that are neat and well-organized. Following these guidelines helps us provide a safe and enjoyable experience for our customers.

When facing a difficult customer at Domino's Pizza, it’s important to stay calm and listen actively. Apologize for any issues, and then ask how you can resolve the problem. Offer solutions that not only fix the issue but also exceed their expectations.

Share a specific experience where you went above and beyond for a customer. Highlight how your actions contributed to their satisfaction and how you managed the situation to leave a positive impression.

The most important quality for a Customer Service Rep at Domino's Pizza is empathy. Being able to understand and relate to customers' feelings helps create a connection that leads to better service and customer retention.

I prioritize tasks based on urgency and importance. In a fast-paced environment like Domino's Pizza, I keep a cool head, stay organized, and switch between tasks efficiently to ensure that customer needs are met without compromising quality.

I would employ the 'repeat-back' method, confirming each order with the customer before finalizing. Additionally, double-checking the order against the receipt can prevent mistakes and ensure high customer satisfaction.

I admire Domino's commitment to quality and customer satisfaction. Being part of a team that values exceptional service aligns with my personal values, and I’m excited to contribute to that reputation at the 1100 Armory Drive location.

I believe consistent communication and support are key to promoting teamwork. I would encourage sharing tips, collaborating on busy shifts, and recognizing each other's successes to create a positive work environment.

If I didn’t know the answer to a customer’s question, I would openly acknowledge it and assure them I would find the answer. I would either consult a team member or check available resources to provide them with accurate information.

I prioritize excellent customer service by maintaining a positive attitude, actively listening to customer needs, and striving to exceed their expectations with every interaction, believing that satisfaction leads to loyalty.

I view feedback as invaluable insight for improvement. I would welcome constructive criticism as an opportunity to enhance my skills and ensure that I meet customer needs more effectively in the future.