Customer Service Rep(05247) - 14 N Lewis St.

As a Customer Service Representative at RPM Pizza, you'll be responsible for creating a lively atmosphere while taking orders. Your role involves maintaining cleanliness, interacting with customers to provide exceptional service, and helping produce high-quality pizza. You'll also learn valuable organizational skills and engage with advanced technology which enhances our customer experience.

To apply for the Customer Service Representative position at RPM Pizza, you need to be at least 16 years of age and possess a willingness to learn. Strong communication and basic math skills are necessary, along with an upbeat attitude. You should be comfortable standing, walking, and occasionally lifting up to 25 pounds.

RPM Pizza prioritizes the professional growth of its Customer Service Representatives by offering comprehensive training programs through RPM Pizza College. This ensures every employee is set up for success and well-equipped to advance within the company, potentially towards store ownership.

Working as a Customer Service Representative at RPM Pizza comes with a host of benefits including flexible hours, significant product discounts, and the potential for health insurance if you work an average of 30 hours per week. Additionally, you can take part in a 401K program and engage in community give-back initiatives.

No previous experience is required to apply for the Customer Service Representative position at RPM Pizza. We value a positive attitude and the willingness to learn over past positions, making this a fantastic opportunity for those entering the workforce.

A typical workday for a Customer Service Representative at RPM Pizza involves interacting with customers, taking orders, ensuring cleanliness in the store, and preparing delicious pizzas. You'll enjoy a fast-paced environment that encourages multitasking while engaging with both customers and team members.

To apply for the Customer Service Representative position at RPM Pizza, you can visit our careers page and submit your application. It's a simple and straightforward process designed to make it easy for you to join our dedicated team.

In answering this question, focus on your passion for customer service and the excitement of working in a fast-paced, team-oriented environment. Express your interest in RPM Pizza's community involvement and growth potential within the company.

Use the STAR method (Situation, Task, Action, Result) to highlight a specific instance where you went above and beyond for a customer. Illustrate your problem-solving skills and emphasize the positive outcome of your actions.

Explain that you would remain calm and listen to the customer's concerns. Emphasize empathy and your willingness to find a solution, showcasing your commitment to turning a potentially negative experience into a positive one.

Discuss qualities such as communication skills, a positive attitude, and the ability to multitask. Emphasize how these traits ensure customers have a pleasant experience and encourage return visits.

Mention your ability to assess the urgency of tasks based on customer needs and store demands. Talk about the importance of teamwork and communication in prioritizing responsibilities during peak hours.

Provide a specific scenario where you collaborated with coworkers to achieve a common goal. Highlight how you supported your teammates and contributed to a positive work atmosphere.

Share what drives you, such as the satisfaction of making customers happy, learning new skills, or working within a supportive team. Relate it back to RPM Pizza’s culture and mission in your answer.

Discuss techniques like staying organized, taking short breaks when possible, and maintaining a positive mindset. Express your excitement for the dynamic nature of the role and your resilience under pressure.

Affirm your comfort with using technology, especially given RPM Pizza’s focus on advanced equipment. You can mention any relevant experience you have with POS systems or other technologies.

Mention RPM Pizza's legacy as a family-owned business, its commitment to employee development, and community involvement. Convey enthusiasm about becoming part of a team that values not just success but also fellowship and customer joy.