Customer Service Rep(05879) - 3871 Airport Blvd

As a Customer Service Rep (CSR) at RPM Pizza, you are the primary point of contact for our customers, ensuring they have a positive and memorable experience. Your responsibilities include taking orders, providing excellent customer service, maintaining a clean store environment, and operating necessary equipment. Every interaction is essential in transforming a customer’s day, and you get to be part of this exciting process with a team that’s passionate about pizza and service!

To apply for the Customer Service Rep position at RPM Pizza, you need to be at least 16 years old (with a work permit where applicable), have strong communication skills, and possess basic math skills for handling transactions. A positive attitude and willingness to learn are crucial, as well as the physical ability to perform tasks like standing, walking, and lifting up to 25 pounds.

At RPM Pizza, every new Customer Service Rep receives world-class training tailored to help you succeed in your role. This training encompasses everything from customer interaction to operating equipment, inventory management, and team building. You'll also have access to RPM Pizza College, allowing for continuous personal and professional development.

Absolutely! Starting as a Customer Service Rep at RPM Pizza is often just the beginning. Many of our team members move on to management roles or even become franchise owners. The skills you develop here, combined with our commitment to your growth, create numerous opportunities further down your career path.

As a Customer Service Rep at RPM Pizza, you can enjoy a range of benefits including flexible hours, product discounts, and the potential for health insurance if you average 30 or more hours a week. Additionally, you’ll have access to a 401K program and opportunities for community involvement through partnerships and donations.

RPM Pizza fosters a fun and inclusive working environment for Customer Service Reps. Here, you’ll be part of a dynamic team that values happiness and collaboration. We pride ourselves on creating an atmosphere that encourages creativity and diversity, allowing you to express your style while engaging with our loyal customers.

Applying for the Customer Service Rep role at RPM Pizza is easy! Visit our careers page where you can find the application form specifically for this position. Simply fill it out, and you'll be one step closer to joining our team that spreads smiles every day!

When answering this question, focus on your passion for customer service and your admiration for RPM Pizza as a family-owned business. Mention your love for the brand and your eagerness to contribute to a positive customer experience, emphasizing how you resonate with their mission to create smiles.

Share your strategy for dealing with challenging situations, such as remaining calm, showing empathy, and working towards a solution. Use examples of past experiences where you successfully resolved issues, demonstrating your skills in conflict resolution and customer care, especially in a busy environment like RPM Pizza.

When discussing this, provide a specific example that highlights your ability to go above and beyond for customers. Focus on the outcome of your actions and how it made a difference for the customer. Relate it back to the values at RPM Pizza, such as creating smiles and making lives easier.

Discuss the techniques you use to prioritize tasks and remain organized, such as creating to-do lists or utilizing a planner. Emphasize your adaptability and multitasking abilities, especially in a bustling pizza store where efficiency is crucial for customer satisfaction.

Explain the importance of listening, empathy, and creating a welcoming atmosphere. Relate this to the role of a Customer Service Rep at RPM Pizza, where creating smiles and providing a great experience are at the forefront of the job description.

Highlight your collaboration skills and how you enjoy working in teams. Share your thoughts on the importance of communication and supporting your colleagues to create a positive work environment, which ultimately leads to better customer service.

When answering, briefly outline what RPM Pizza stands for, focusing on its community-driven approach and commitment to customer satisfaction. Show enthusiasm for the brand and its family-owned nature, aligning your personal values with the company’s goals.

Talk about your comfort level with technology and any specific tools you've used in the past, especially in customer service contexts. Mention your readiness to learn the advanced equipment at RPM Pizza and how technology can enhance the customer experience.

Illustrate your approach to prioritizing tasks, focusing on clear communication with customers while managing their expectations. Share examples of how you stay organized and efficient, ensuring that every customer feels valued, even during busy periods.

Address the mistake openly, showing accountability and the importance of correcting it quickly. Discuss your approach to resolving the issue and ensuring the customer leaves satisfied, representing the values of RPM Pizza regarding customer service excellence.