Customer Service Rep(08364) - 16135 sierra lakes pkwy

As a Customer Service Rep at 16135 Sierra Lakes Pkwy, your primary responsibilities will include operating equipment, stocking ingredients, preparing products, processing telephone orders, and maintaining cleanliness in the workplace. You'll play a crucial role in ensuring that all customer needs are met effectively and efficiently.

To thrive as a Customer Service Rep at our Fontana location, you should possess strong communication skills, both verbal and written. You'll need to be adept at taking orders accurately, making monetary change, and operating computers or touch screens. An ability to add, subtract, multiply, and divide quickly is also essential.

Absolutely! When you join us as a Customer Service Rep at 16135 Sierra Lakes Pkwy, you will receive thorough orientation and on-the-job training. This ensures you’re fully prepared for your responsibilities and can perform at your best right from the start.

In the role of Customer Service Rep at 16135 Sierra Lakes Pkwy, you will operate various types of equipment. Familiarity with basic machinery and the ability to quickly learn new systems will be beneficial as you prepare products and process customer orders.

Communication skills are paramount for the Customer Service Rep role in Fontana, CA. You'll need to effectively engage with customers over the phone and in person, take down orders accurately, and ensure that all inquiries are addressed promptly and professionally.

When faced with a difficult customer interaction, it's crucial to remain calm and listen carefully. Acknowledge their concerns, empathize with their situation, and assure them you will do your best to resolve the issue. This shows professionalism and commitment to customer satisfaction.

In prioritizing tasks as a Customer Service Rep, I focus on urgent customer needs first, such as processing phone orders or addressing complaints. I also stay organized by maintaining a clear workspace and following a checklist for inventory and equipment maintenance.

I have worked in customer service environments where I frequently managed phone orders, which has honed my ability to communicate clearly and efficiently. I always verify details with the customer for accuracy and ensure a smooth transaction.

To ensure accuracy while entering orders, I double-check the information spoken by the customer while entering it into the system. Additionally, I repeat the order back to customers to confirm that all details are correct before finalizing the order.

During busy shifts, I stay focused on the positives—like the satisfaction of helping customers and completing all tasks. I take short breaks when possible, listen to motivating music, and remind myself that teamwork makes the load lighter.

When training a new team member, I would begin by breaking down the tasks into manageable segments. I’d demonstrate each process, encourage hands-on practice, and provide constructive feedback, ensuring they feel confident and supported throughout their training.

The most rewarding aspect of working as a Customer Service Rep is the opportunity to make a positive impact on someone's day, whether that's resolving their concerns or ensuring they enjoy their experience. Knowing that I played a role in customer satisfaction is incredibly fulfilling.

To stay organized while handling multiple inquiries, I prioritize tasks based on urgency and customer wait times. I use tools like a notepad or digital checklist to keep track of requests and follow up promptly, ensuring that each customer feels valued and acknowledged.

I view feedback and suggestions from customers as invaluable insights into their experience. I listen attentively, acknowledge their input, and assure them I will take their feedback into consideration. This fosters a positive relationship and shows we care about continuous improvement.

Certainly! There was a situation where a customer faced an urgent issue with their order. I took the initiative to communicate with the kitchen staff and arranged for a timely resolution, while keeping the customer informed throughout the process. They expressed immense gratitude, and that made the effort worthwhile.