Customer Service Rep(07178) - 1723 NE ANDRESEN RD

As a Customer Service Rep at 1723 NE Andresen Rd, you'll be responsible for operating all store equipment, stocking ingredients, preparing products, and processing customer orders both over the phone and in person. You’ll also take inventory and maintain cleanliness in-store to ensure a welcoming environment for customers.

The Customer Service Rep position at 1723 NE Andresen Rd requires good verbal and written communication skills, the ability to perform basic math for monetary transactions, and the capacity to work in a fast-paced environment. Training will be provided, so a willingness to learn is more important than prior experience.

Training for the Customer Service Rep role at 1723 NE Andresen Rd is conducted on the job, ensuring you gain practical experience. You'll learn the ins and outs of equipment operation, product preparation, and customer service skills necessary to succeed in your position.

The work conditions for a Customer Service Rep at 1723 NE Andresen Rd involve exposure to varied temperatures, from cool storage areas to hotter cooking zones. You'll be required to handle various tasks, including heavy lifting and standing for long periods, while managing customer orders efficiently.

In the role of Customer Service Rep at 1723 NE Andresen Rd, your contribution to customer satisfaction is critical. By providing excellent service, accurately processing orders, and maintaining the cleanliness of the store, you're ensuring that customers have a positive and memorable experience, encouraging repeat visits.

Highlight specific aspects of your past customer service roles, focusing on any experience you have in handling customer inquiries, processing orders, or managing complaints. Emphasize your ability to communicate effectively and resolve issues, as these are key skills for a Customer Service Rep.

Explain your approach to empathetic listening and maintaining calmness during challenging exchanges. Stress the importance of understanding the customer's perspective, offering solutions, or escalating issues as needed to ensure their satisfaction.

Discuss the importance of careful attention to detail when taking orders. Mention strategies such as repeating orders back to customers for confirmation and double-checking items before finalizing transactions to ensure accuracy.

Express your previous experience with cash handling, if applicable, and discuss your proficiency with basic math. Reassure that you understand the importance of accurate monetary transactions in building trust with customers.

Describe a specific situation where teamwork was crucial to your success, perhaps in a busy service environment. Emphasize effective communication and collaboration with colleagues to achieve common goals, especially during peak times.

Share your belief that great customer service involves understanding the customer's needs, delivering a pleasant experience, and going the extra mile to exceed their expectations. Provide examples of how you've implemented this philosophy in past roles.

Discuss the importance of promptly addressing the issue by acknowledging the mistake to the customer, offering a solution, such as a replacement or refund, and ensuring that the correct order is promptly delivered. Emphasize your commitment to customer satisfaction.

Talk about the importance of remaining organized and calm during busy periods, clearly outlining how you would prioritize customer orders, maintenance tasks, and stock management to ensure smooth operations and customer satisfaction.

Stress the importance of workplace safety and that you would immediately report any hazards to a supervisor or take swift action to resolve them, such as ensuring equipment is properly used or securing an area if necessary.

Share your aspirations for growth within the company, perhaps hoping to advance into management or specialty roles. Connect this with your desire to enhance customer satisfaction and team effectiveness.