Customer Service Rep(08414) - 1377 S. Lilac #101

As a Customer Service Rep at 1377 S. Lilac #101, your primary responsibilities include operating equipment, stocking ingredients, preparing products, processing phone orders, managing inventory, and keeping the workplace clean. You'll handle customer interactions both over the phone and in person, which means strong communication skills are essential.

To qualify for the Customer Service Rep position at 1377 S. Lilac #101, you need a Food Handlers Card and the ability to quickly perform basic math operations. Experience in customer service and strong verbal communication skills will also help set you apart in this role.

Yes! At 1377 S. Lilac #101, we offer an orientation and hands-on training for our Customer Service Rep position. We're committed to ensuring you have all the necessary skills to thrive and succeed in your role from day one.

Essential skills for a Customer Service Rep at 1377 S. Lilac #101 include strong verbal and writing communication, quick and accurate math skills for monetary transactions, and the ability to operate computers and other technology to process orders effectively.

The work environment at 1377 S. Lilac #101 for a Customer Service Rep is dynamic and team-oriented. You'll engage with customers in a fast-paced setting, ensuring a mix of tasks that keep the day interesting, from taking orders to managing inventory.

Handling difficult customers requires patience and empathy. Start by listening carefully to their concerns and acknowledging their feelings. Calmly offer solutions and make sure to follow through, demonstrating your commitment to their satisfaction.

Think of a specific situation where you went above and beyond for a customer. Discuss the steps you took to ensure their needs were met and the positive outcome that followed, emphasizing the importance of customer satisfaction in your role.

To ensure accuracy, I listen carefully to customers and repeat their order back to them. I also confirm details by checking against our system before finalizing the order, which minimizes errors and boosts customer confidence.

Prioritizing tasks during busy shifts is key to success. I usually assess the immediate needs, such as attending to waiting customers, processing orders quickly, and ensuring the workspace remains organized through effective time management.

I believe the most important quality for a Customer Service Rep is empathy. Understanding the customer's perspective helps build rapport, making it easier to solve issues and provide a positive experience.

Staying motivated during repetitive tasks can be challenging, but I keep my focus by setting small goals for myself and reminding myself of the bigger picture—keeping customers happy is always a great motivator!

Teamwork is essential in a Customer Service Rep role. Collaborating with co-workers improves communication, enhances efficiency during busy times, and creates a supportive environment where we can help each other succeed.

Adaptability is crucial in customer service. When facing last-minute changes, I maintain a calm demeanor, quickly reassess the situation, and find the best possible solution while keeping the customer informed throughout the process.

Cleanliness in a service environment is vital as it not only complies with health standards but also reflects a professional image and builds customer trust. I always prioritize maintaining a clean workspace to provide the best customer experience.

Effective communication strategies include active listening, using clear language, and confirming details. Additionally, showing genuine interest and maintaining a positive tone can greatly enhance the interaction and ensure customer satisfaction.