Job details

Customer Service Rep(09277) - 502 S. Old Orchard Ln

Job Description

ABOUT THE JOB
This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve.
We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5-6 shifts per week. Both daytime and evening shifts are available.

ADVANCEMENT

Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older
General job duties for all store team members

Operate all equipment
Stock ingredients from delivery area to storage, work area, and walk-in cooler
Prepare product
Receive and process telephone orders
Complete any required paperwork
Clean equipment and facility daily
Maintain store equipment

TRAINING

Orientation and training provided on the job
Training will focus on:
- Taking orders
- Labeling boxes
- Making pizzas

COMMUNICATION SKILLS

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

ESSENTIAL FUNCTIONS/SKILLS

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen

Additional Information

WORK CONDITIONS

Exposure to:

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk-in cooler
Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
Sharp edges and moving mechanical parts

SENSING

Talking and listening on telephone
Near and mid-range vision for most in-store tasks
Depth perception
Ability to differentiate between hot and cold surfaces

TEMPERAMENTS

The ability to direct activities
Perform repetitive tasks
Work alone and with others
Work adequately under stress
Meet strict quality control standards
Work well with others
Satisfy unhappy customers
Analyze and compile data
Make judgments and decisions
Problem Solving

PHYSICAL DEMANDS

Standing
- Most tasks are performed from a standing position
- Height of most work surfaces is between 36 and 48 inches
Walking/Jogging/Running
- For short distances or for short durations
Sitting
- Paperwork is normally completed in an office at a desk or table
Lifting
- Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
- Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Cases are usually lifted from floor and stacked onto shelves up to 72” high
Carrying
- Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
- Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
- To move trays which are usually placed on dollies
- A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
Climbing
- Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
- Forward bending at the waist is necessary at the pizza assembly station
- Toe room is present, but workers are unable to flex their knees while standing at this station
- Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
- Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
- Performed occasionally to stock shelves and to clean low areas
Reaching
- Reaching is performed continuously; up, down and forward
- Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
- Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
- Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
Hand Tasks
- Eye-hand coordination is essential. Use of hands is continuous during the day
- Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
- Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
- Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
- Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
- Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

Domino's Glassdoor Company Review

3.5

Domino's DE&I Review

No rating

CEO of Domino's

Russell Weiner

Approve of CEO

Average salary estimate

$27500 / YEARLY (est.)

min

max

$25000K

$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(09277) - 502 S. Old Orchard Ln, Domino's

Are you ready to join a dynamic team at Domino's Pizza as a Customer Service Rep? Located at 502 S. Old Orchard Ln Suite 104 in Lewisville, TX, this role is perfect for individuals who thrive in a fast-paced environment and love to engage with customers. As a Customer Service Rep, you'll be at the forefront of ensuring that each pizza reaches our customers quickly and safely. We're looking for motivated team players with a competitive spirit and fantastic people skills. Whether you're looking to work one shift a week or several, we offer flexible scheduling options that fit your lifestyle. Many of our team members have advanced from Customer Service Rep to managerial positions, even becoming Domino's franchise owners. This opportunity is more than just a job—it's the start of a rewarding career path! You’ll benefit from comprehensive training, covering everything from taking orders to pizza preparation. With a commitment to diversity and inclusion, we create an environment where you can thrive and contribute your unique talents. If you're eager, ready to learn, and excited to be part of a team that takes pride in delivering exceptional service, we want to meet you!

Frequently Asked Questions (FAQs) for Customer Service Rep(09277) - 502 S. Old Orchard Ln Role at Domino's

What responsibilities can I expect as a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your primary responsibilities will include operating equipment, stocking ingredients, preparing food, and taking customer orders both over the phone and in person. You'll also be responsible for cleaning and maintaining the store's equipment and facility to ensure a high standard of service.