Table Support (Busser / Runner)

As a Table Support team member at Eataly, your primary responsibilities include greeting guests, serving beverages and bread, accurately delivering food from the kitchen, maintaining cleanliness at tables, and assisting servers as needed. You'll be ensuring a smooth dining experience for patrons, making your role crucial in creating the authentic Italian atmosphere we pride ourselves on.

To apply for the Table Support position at Eataly, you should have at least 1 year of experience in a fast-paced restaurant environment. An understanding of food service dynamics and a high school diploma or equivalent is preferred, which will help you thrive in our bustling atmosphere while delivering outstanding service.

Yes, having a flexible schedule is essential for the Table Support role at Eataly. We operate in a busy restaurant environment, which often includes evenings, weekends, and holidays. Flexibility is key to accommodate various shifts and ensure our guests receive consistent, delightful service throughout the week.

As a Table Support team member at Eataly, you will enjoy an array of benefits including medical, dental, and vision insurance, paid time off, a referral bonus program, and even discounts on Eataly products. Plus, we provide paid parental leave and opportunities for professional development through classes on Italian cuisine.

For the Table Support position at Eataly, you should be able to lift up to 50 pounds and maintain active mobility for up to 8 hours. This includes standing, walking, bending, and squatting, all of which are essential for providing excellent service in our bustling restaurant environment.

During an interview, it’s helpful to share a specific situation that highlights your conflict resolution skills. You could explain the issue, how you approached the customer to understand their concerns, and the steps you took to address the problem, ensuring a positive overall experience. Emphasize the importance of maintaining a calm demeanor and showing empathy.

In your answer, discuss your approach to time management. Explain that you prioritize tasks based on urgency and guest needs, such as addressing any immediate guest requests first while continuously checking on the status of food and clean-up tasks. Provide an example demonstrating this successfully during a past experience.

You can mention the importance of communication with the kitchen and server teams. Share how you double-check orders before running them to tables and how you remain organized, possibly using a notepad or digital tool to track orders. Stress the significance of teamwork in ensuring a smooth service.

Discuss your readiness to step in wherever needed, whether it's running food to tables, refilling drinks, or clearing plates. Emphasize your proactive nature and willingness to keep an open line of communication with the serving staff, so that you can efficiently provide assistance and ensure a pleasant dining experience for guests.

You should express a genuine appreciation for Italian food and the values Eataly upholds, such as high-quality ingredients and traditional cooking methods. Mention how your role as Table Support helps convey this commitment through service, enhancing guests' appreciation for the authentic dining experience.

Explain that you thrive under pressure by staying focused and calm. Discuss techniques you use to maintain energy and composure, such as taking deep breaths or organizing your tasks. Share an example of a busy shift where your ability to remain collected resulted in positive service.

Highlight that the most important aspect is providing exceptional service that enhances the guest experience. Discuss how attention to detail, efficient communication, and teamwork all contribute to creating a delightful atmosphere where guests feel valued.

Discuss any relevant experience you have with maintaining health standards and cleanliness. Explain how you prioritize hygiene while serving and how you consistently monitor the cleanliness of tables and kitchenware to ensure a safe dining environment for guests.

Share that adaptability is key in the restaurant industry and provide examples from previous experiences where you successfully juggled multiple tasks simultaneously. Emphasize your ability to react quickly to changing circumstances and demonstrate forward-thinking in anticipating guest needs.

Discuss the importance of organization in your role and mention methods like prioritizing tasks, utilizing checklists, or maintaining a mental map of your section in the restaurant. By staying organized, you enhance efficiency, which ultimately leads to superior service for guests.