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General Manager(08207) - 1285 S. Garey Avenue

Job Description

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!
 
JOB REQUIREMENTS AND DUTIES
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.
 
QUALIFICATIONS

  • General job duties for all store team members
  • Operate all equipment.
    Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

 
TRAINING

  • Orientation and training provided on the job.

 
COMMUNICATION SKILLS

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

 
ESSENTIAL FUNCTIONS/SKILLS

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

 
 
WORK CONDITIONS
 
Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

 
SENSING
 

  • Talking and hearing on telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.

 
TEMPERAMENTS
 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
 
PHYSICAL REQUIREMENTS including, but not limited to the following:
 
Standing

  • Most tasks are performed from a standing position.

 
Walking

  • For short distances for short durations.
  • Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

 
Sitting

  • Paperwork is normally completed in an office at a desk or table.

 
Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Cases are usually lifted from floor and stacked onto shelves up to 72" high.

 
Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

 
Pushing

  • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
  • Trays may also be pulled.

 
Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 
Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station.
  • Toe room is present, but workers are unable to flex their knees while standing at this station.
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
  • Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas.

 
Reaching

  • Reaching is performed continuously; up, down and forward.
  • Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

 
Hand Tasks

  • Eye-hand coordination is essential. Use of hands is continuous during the day.
  • Frequently activities require use of one or both hands.
  • Shaping pizza dough requires frequent and forceful use of forearms and wrists.
  • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
  • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
  • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

 
Machines, Tools, Equipment, Work Aids

  • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

 
 
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
 
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
 
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
 

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What You Should Know About General Manager(08207) - 1285 S. Garey Avenue, Domino's

Are you ready to step into a leadership role that truly makes a difference? At Domino's Pizza, we're on the lookout for a passionate General Manager to join our team at 1285 S. Garey Avenue, Pomona, CA. This isn't just any job; it's an opportunity for you to showcase your natural leadership skills in a dynamic and fun environment. As the General Manager, you're the captain of this pizza ship! Your responsibilities will range from managing staff and controlling costs to maintaining excellent customer relations and ensuring our high standards are met during your shift. You'll need to juggle many tasks, so your judgment and multitasking skills will come in handy as you lead your crew to success. The position requires some experience in managing operations, but we'll provide the training necessary to ensure you're set up for success. We’re keen on creating a workplace where your talents are nurtured and your hard work is recognized. As part of our team, you’ll not only cultivate your own management style but help us elevate the Domino's experience for our customers. If you're ready to bring your enthusiasm and expertise to the world of pizza delivery, we’d love to hear from you. Let’s work together to make every pizza journey memorable!

Frequently Asked Questions (FAQs) for General Manager(08207) - 1285 S. Garey Avenue Role at Domino's
What are the responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, you will oversee staff management, cost control, customer service, and ensure operational standards. Your role will also include inventory management, managing cash flow, maintaining store cleanliness, and implementing marketing strategies to promote profitability.

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What qualifications do I need to apply for the General Manager position at Domino's Pizza?

To apply for the General Manager position at Domino's Pizza, candidates should have prior experience in management, excellent communication skills, and the ability to handle various tasks under pressure. A strong understanding of customer service and business operations is also important.

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How does training work for new General Managers at Domino's Pizza?

Domino's Pizza offers comprehensive on-the-job training for new General Managers. This includes orientation to familiarize you with store operations, company policies, and procedures, along with practical experience to equip you with the necessary skills for effective management.

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What skills are essential for a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, essential skills include strong leadership abilities, effective communication, multitasking capability, and basic math proficiency for handling cash and cost controls. Ability to work in a fast-paced environment while maintaining high standards is crucial.

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What growth opportunities are available for General Managers at Domino's Pizza?

Domino's Pizza offers excellent growth opportunities for General Managers. Many team members progress from entry-level positions to management roles and even become franchise owners. Continuous training and support are provided to help you advance your career within the company.

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Common Interview Questions for General Manager(08207) - 1285 S. Garey Avenue
How would you handle a difficult customer complaint as a General Manager?

Start by listening attentively to the customer without interrupting. Empathize with their issue and assure them you will resolve it. Engage your team to address the matter promptly, ensuring the customer's concerns are validated and handled according to company policies.

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What strategies do you use to motivate your team?

To motivate my team, I focus on clear communication, recognition of individual achievements, and fostering a supportive work environment. Regular feedback and setting achievable goals can enhance team engagement and performance.

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Describe your experience with inventory management.

In previous roles, I implemented efficient inventory tracking systems that minimized waste and optimized stock levels. Regular audits and staff training ensured accuracy and helped maintain operational efficiency.

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How do you prioritize tasks during busy shifts?

During busy shifts, I assess immediate needs based on customer demands and staff availability. I delegate tasks effectively, using real-time data to ensure key operations run smoothly while maintaining high service standards.

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Can you give an example of how you resolved a conflict within your team?

In a past situation, two team members had a disagreement. I facilitated a private conversation where they could express their views. By mediating and guiding them towards a compromise, we restored harmony and refocused on team goals.

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What is your approach to training new employees?

My approach to training involves a structured on-the-job learning experience complemented by shadowing experienced team members. I emphasize practical skills and encourage open communication, so new hires feel supported during their transition.

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How do you ensure compliance with health and safety regulations?

Ensuring compliance involves regular training sessions on safety procedures, conducting routine checks, and promoting a culture of accountability among staff. I'm proactive in addressing potential hazards to maintain a safe working environment.

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What steps would you take to improve customer service at our location?

To improve customer service, I'd focus on staff training to enhance communication skills, regularly solicit customer feedback, and implement changes based on that feedback. Creating a customer-first culture is essential to building lasting relationships.

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How do you handle high-pressure situations in the restaurant?

In high-pressure situations, I maintain a calm demeanor, prioritize tasks, and encourage my team to focus on delivering quality service. Effective delegation and communication are key to keeping operations running smoothly.

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What role does teamwork play in your management style?

Teamwork is at the heart of my management style. I believe in fostering collaboration among team members, encouraging input on decisions, and creating a supportive atmosphere that empowers everyone to contribute to our shared goals.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 28, 2024

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