Cloud Billing Specialist
Job Title: Cloud Billing Specialist
Department: Operations: Focus Cloud
Salary: £35,000
Location: Any Focus Group office - Hybrid
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1100 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.
Our newly created Focus Cloud division is expanding and we are looking for a Cloud Billing Specialist to join our team.
The role is to ensure that Focus Cloud:
- Accurately and reliably procure and bill customers for cloud license and consumption services;
- Effectively manage our cloud partner relationships, accreditations and status (both vendor and distributor)
- Provide exceptional customer service to both internal stakeholders and end customers around consumption, billing and licensing queries.
Principal Responsibilities & Duties
- Define and manage the end-to-end license and consumption management processes for cloud services, ensuring accuracy and timeliness.
- Supporting Cloud Sales Support to manage the license request queue and license contract renewals.
- Develop and implement procurement strategies to optimise costs and improve efficiency.
- Maintain strong relationships with cloud service providers and vendors.
- Monitor and analyse cloud service usage and costs, providing regular reports to management.
- Collaborate with internal teams, including cloud delivery, finance, technology, and operations, to ensure alignment on cloud service needs and budget.
- Act as an escalation point for billing and procurement issues, resolving complex problems and disputes.
- Audit and document cloud service usage and billing processes to ensure compliance with company policies and industry standards.
- Lead best practices for cloud billing and procurement, including training, documentation, and knowledge sharing.
- Managing the Microsoft Partner portal, membership, marketplace and benefits.
- Developing accreditation and specialisation achievement plans, working with delivery teams and sales teams to maintain certifications and customer targets.
- Ensure vendor partner rebates, incentives and co-op funding schemes are identified, claimed and managed.
- Communicating key partner messages to delivery, sales and marketing teams effectively.
Essential Skills
- Proven experience in Microsoft license and consumption billing management, procurement, and cost optimisation.
- Strong understanding of cloud service providers (e.g. Microsoft 365, Azure, AWS and Google Cloud) and their billing models.
- Excellent analytical and problem-solving skills.
- Strong negotiation and contract management skills.
- Ability to work collaboratively with cross-functional teams.
- Excellent communication and presentation skills.
Desired Skills
- Professional certifications related to Microsoft cloud products and services.
- Experience with cloud cost management tools and platforms.
- Knowledge of financial management and budgeting principles.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
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As a Cloud Billing Specialist at Focus Group, you will play a pivotal role in our newly established Focus Cloud division. With a salary of £35,000 and the flexibility of a hybrid working model from any of our offices, this position is ideal for someone who thrives in a dynamic environment. Your primary responsibility will be to ensure accurate procurement and billing for our cloud license and consumption services, maintaining exceptional relationships with our cloud partners along the way. You will define and manage end-to-end processes, handle license requests, and develop procurement strategies to optimize costs, all while providing outstanding customer service to internal stakeholders and clients alike. Your analytical skills will shine as you monitor usage, analyze costs, and report your findings to management. Collaboration is key here; you will work closely with various teams, including finance and operations, ensuring alignment on all cloud-related service needs. Ultimately, you will lead the charge in best practices for cloud billing and procurement, helping us maintain a high standard in compliance and efficiency. If you are looking to be a part of a vibrant, innovative team and contribute to our impressive growth story, Focus Group is the place for you. Join us, and let's make a difference together!
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