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General Manager(09635) - 2401 N. Summit St., Suite G

Job Description

Manages and assumes responsibility for all functions of an Independent Domino’s Franchisee’s (“IDF”) restaurant to ensure high quality products and customer service are delivered. Oversee restaurant profitability. Execute all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Job Duties and Responsibilities

 Manage store staff members
 Ensure compliance with all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.
 Document performance issues.
 Maintain overall responsibility for financial performance of IDF.
 Maintain administrative and cash management responsibilities for IDF.
 Safely interact with customers at their homes.
 Receive and process telephone orders.
 Handle sensitive and confidential customer information in a responsible manner.
 Execute credit transactions and make bank deposits as necessary.

Physical Demands

 STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" — 48".
 WALKING: Walking is generally in short distances for short durations.
 SITTING: Paperwork is normally completed in an office at a desk or table.
 LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
 CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas, sides and beverages while performing "walking" and "climbing" duties.
 PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
 CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
 STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
 CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
 REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
 HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
 MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
 DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
 WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location with a steady and efficient (hustle) pace.

Work Conditions

 EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, as well as when delivering product, driving and couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
 SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. Far vision and night vision for driving.
 TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Education and/or Experience
 High School diploma or GED
 Two years successful restaurant management or supervision experience with salary progression preferred
 Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
An equivalent combination of experience and training may substitute for some of the listed position qualifications.

Additional Information

Additional Information
 Must be 18 years of age or older
 Posses a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, and satisfactory vehicle
 Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise
 Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
 Bilingual in certain markets
 Serv-Safe/Local or State Food Service Certification preferred
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$47500 / YEARLY (est.)
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$40000K
$55000K

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What You Should Know About General Manager(09635) - 2401 N. Summit St., Suite G, Domino's

Join the dynamic team at Domino’s as a General Manager at our Arkansas City location, and be the driving force behind our success! As the General Manager, you'll take charge of all functions in our bustling restaurant, ensuring that high-quality products and exemplary customer service are delivered every single day. You'll be responsible for overseeing restaurant profitability while executing company policies and maintaining compliance with local laws and regulations. Your leadership will guide a talented team, fostering an environment where everyone can thrive and contribute to our mission. You will handle critical financial responsibilities, document performance issues professionally, and interact positively with customers in their homes. The role isn't just about crunching numbers; it's about creating an engaged, motivated team that works hard to maintain our brand's stellar reputation. If you're ready to take on the challenges of managing a busy restaurant and have a passion for food and service, apply today and take the next step in your career with Domino's!

Frequently Asked Questions (FAQs) for General Manager(09635) - 2401 N. Summit St., Suite G Role at Domino's
What are the responsibilities of a General Manager at Domino’s in Arkansas City?

As the General Manager at Domino's in Arkansas City, your primary responsibilities include managing the restaurant's daily operations, ensuring compliance with company policies and local laws, overseeing financial performance, and leading your team to provide exceptional service and quality products.

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What qualifications are required for the General Manager position at Domino’s?

To qualify for the General Manager role at Domino's, candidates should possess at least a high school diploma or GED, along with two years of successful restaurant management experience. Basic accounting skills and the ability to analyze financial statements are also preferred.

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How does a General Manager at Domino’s ensure high-quality products and services?

As a General Manager at Domino's, you ensure high-quality products and services by implementing company standards, regularly training staff, monitoring performance, and addressing any issues promptly to maintain operational excellence.

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What kind of experience is beneficial for a General Manager role at Domino’s?

Experience in restaurant management or supervision is crucial for the General Manager position at Domino's. Two years of progressive management experience helps candidates develop necessary skills in team leadership, financial management, and customer service.

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What work conditions can a General Manager at Domino’s expect?

A General Manager at Domino's can expect a dynamic work environment with various responsibilities. They will navigate different work conditions, including exposure to varying temperatures in the kitchen and the need to interact with customers in all types of weather during deliveries.

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Common Interview Questions for General Manager(09635) - 2401 N. Summit St., Suite G
Can you describe your experience in restaurant management?

When answering this question, reflect on specific roles you've held, your responsibilities, and the results you've achieved. Highlight any improvements in service or profitability during your tenure.

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How do you prioritize tasks in a fast-paced restaurant environment?

Demonstrate your ability to manage time effectively by discussing your method for prioritizing tasks, such as focusing on customer needs during peak hours while ensuring operational standards are met.

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What strategies do you use for team motivation?

Share specific examples of how you've inspired your team through recognition, incentives, or development opportunities. Discuss the impact these strategies had on team performance and morale.

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How do you handle customer complaints?

Explain your approach to resolving customer complaints, emphasizing active listening, empathy, and a commitment to finding a resolution that satisfies both the customer and the company.

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What is your experience with financial management in a restaurant?

Discuss your familiarity with budgeting, cost control, and financial reporting. Provide examples of how you successfully improved financial performance in previous roles.

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How do you ensure compliance with health and safety standards?

Communicate your understanding of health and safety regulations, and describe how you keep your team informed and compliant through training, regular checklists, and operational audits.

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What steps do you take in staff training and development?

Detail your approach to training new employees, including onboarding processes, ongoing training, and how you tailor development opportunities based on individual needs and team goals.

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How do you measure the success of your restaurant?

Identify key performance indicators (KPIs) that you focus on, such as customer satisfaction scores, financial metrics, and employee turnover rates, and how you use these metrics to drive improvements.

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Can you give an example of a difficult decision you had to make in management?

Share a specific example that highlights your decision-making process, the factors you considered, and the result of your decision to showcase your leadership capabilities.

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Why do you want to work for Domino’s as a General Manager?

Express your enthusiasm for Domino's brand values, commitment to quality service, and your desire to be part of a renowned company where you can make a significant impact through your leadership.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 4, 2024

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