Senior Manager – Corporate Operations

As a Senior Manager – Corporate Operations at Domino's, you'll be responsible for managing and leading multiple store operations, ensuring compliance with operational standards and procedures. Your role includes conducting weekly store visits, supporting national initiatives, addressing issues promptly, achieving operational excellence, and driving EBITDA performance. Additionally, you'll focus on talent development by recruiting and training teams to meet business objectives effectively.

To apply for the Senior Manager – Corporate Operations role at Domino's, candidates are typically expected to have over 7 years of operational experience with Domino’s or a similar restaurant brand. A minimum of 5 years of multi-unit experience in the restaurant or retail industry is essential, alongside proficiency in financial analysis and strong communication skills. A Bachelor’s degree is preferred, and the willingness to relocate for future opportunities is also an important qualification.

The Senior Manager – Corporate Operations at Domino's plays a vital role in the company's financial success by developing strategies that surpass EBITDA budget goals for their assigned stores. You will analyze key financial data, collaborate with General Managers on service opportunities, lead P&L reviews, and present executive updates during leadership meetings. Your ability to identify under-performing stores and implement action plans will help drive profitability across the market.

At Domino's, the work environment for a Senior Manager – Corporate Operations is fast-paced, collaborative, and focused on achieving results. You'll be engaging with various stakeholders, including General Managers and multi-unit leaders, and conducting regular store visits to ensure operational standards. The role requires effective communication, strong organizational skills, and the ability to motivate and mentor team members in a dynamic retail environment.

A Senior Manager – Corporate Operations at Domino's may face challenges such as addressing operational gaps in underperforming stores, navigating the complexities of multi-unit management, and maintaining compliance with safety and operational standards. Additionally, you may encounter the need to adapt to changing market conditions and implement national initiatives while ensuring each team remains motivated and equipped to deliver excellent service.

When answering this question, focus on specific examples from your past roles where you successfully managed multiple locations. Highlight your strategies for ensuring operational efficiency, maintaining standards, and achieving sales goals across all units. Discuss how you inspired teams and navigated challenges in the multi-unit environment.

To answer this, discuss your approach to enforcing compliance, such as conducting regular training sessions, implementing checklists, and performing audits. Share an example of how you addressed compliance issues in the past and the steps you took to foster a culture of adherence among team members.

Highlight specific strategies you utilize for talent development, like personalized training plans, mentorship opportunities, and recognition programs. Provide examples of how you've successfully motivated your teams to achieve their goals and how you've handled performance evaluations constructively.

In your response, emphasize your conflict resolution skills. Explain your approach to identifying the root cause of conflicts, facilitating open discussions, and finding common ground. Sharing a past experience where you successfully resolved a conflict within your team would strengthen your answer.

Explain one specific initiative you led, outlining the problem it addressed, the steps you took to implement it, and the measurable results that followed. This shows your proactive problem-solving abilities and commitment to operational excellence.

To tackle this question, discuss your method for prioritization, which could involve assessing the urgency and impact of various tasks, leveraging technology for scheduling, or delegating responsibilities effectively. Share an example of how this approach led to successful outcomes in your past roles.

Share the key performance indicators (KPIs) you consider essential for restaurant success, such as sales growth, customer satisfaction, food costs, labor costs, and employee turnover rates. Explain how you use these metrics to make informed decisions and improve overall performance.

Discuss your diagnostic approach for identifying the reasons behind underperformance. Mention collaboration with that store’s management team, analyzing sales data, and devising action plans to address specific issues. Emphasize your focus on both short-term solutions and long-term operational improvements.

Provide a brief overview of how you have utilized financial statements in past roles, including your experience with identifying trends and making data-driven decisions. Highlight your analytical skills and how they've contributed to improving business outcomes.

To effectively answer this question, share your methods for staying informed, such as following industry publications, attending webinars and conferences, and networking with other professionals. Explain how you integrate insights from trends into your operational strategies.