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Position Summary...What you'll do...Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices. Leadership Expectations Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform. Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The hourly wage range for this position is $31.25-$38.46* Plus Differential to meet legislative requirements, where applicable.• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- Regional Pay Zone (RPZ) (based on location)- Sales Volume Category (SVC) (based on facility sales volume)Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year'ssupervisory experience.For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specificCriminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require acurrent state issued Certificate of Eligibility.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location...1350 N 1St St, Hermiston, OR 97838-1102, United States of America
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What You Should Know About Coach/Ops Mgr Trainee, Walmart

If you’re ready to take your career to the next level, consider joining Walmart as a Coach/Ops Mgr Trainee in Prosser, WA. This dynamic role empowers you to lead and develop a team by teaching and providing on-the-job training to associates, along with actively listening to their feedback. You’ll tour stores, engage with various levels of associates on store operations, and help implement exciting business initiatives that ensure our company keeps moving forward. Your role will revolve around not just managing customer service standards but also driving financial performance by keeping an eye on Profit and Loss statements and collaborating with your team to handle operational processes effectively. Working closely with key stakeholders, you'll help create action plans to address improvement opportunities and drive sales. In addition to overseeing store operations, you will have the chance to hire and mentor talent, ensuring that diversity and inclusion remain at the forefront of Walmart’s culture. Enjoy competitive pay and a wealth of benefits, including healthcare, a generous PTO package, and opportunities for personal development through our 'Live Better U' education program. At Walmart, we believe in empowering every associate to thrive and lead by example, and as our future Coach/Ops Mgr Trainee, you could be the catalyst for change in your community!

Frequently Asked Questions (FAQs) for Coach/Ops Mgr Trainee Role at Walmart
What are the key responsibilities of the Coach/Ops Mgr Trainee at Walmart?

As a Coach/Ops Mgr Trainee at Walmart, you'll be tasked with leading and developing store teams, conducting training sessions, managing customer service initiatives, and analyzing financial performance through P&L statements. You'll also communicate business objectives to your team and implement strategies that foster a positive customer experience.

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What qualifications do I need to apply for the Coach/Ops Mgr Trainee position at Walmart?

To be eligible for the Coach/Ops Mgr Trainee position at Walmart, you need a minimum of 2 years of college education or relevant experience in retail and supervisory roles. A Bachelor’s degree in Business Management is preferred, along with skills in supervising a team effectively.

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How does Walmart support the development of its Coach/Ops Mgr Trainee staff?

Walmart invests in its Coach/Ops Mgr Trainee by offering extensive training programs, such as the Live Better U education benefits, which cover tuition for various degrees and certifications. You'll also have opportunities for mentorship and hands-on learning.

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What kind of benefits can a Coach/Ops Mgr Trainee expect at Walmart?

In this role, you can expect a robust benefits package, including medical, vision, and dental coverage, alongside a 401(k) plan with company matching. Other perks include performance-based bonuses, PTO, and opportunities for professional growth.

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How does the Coach/Ops Mgr Trainee role contribute to Walmart's customer service goals?

The Coach/Ops Mgr Trainee plays a pivotal role in ensuring customer satisfaction at Walmart by establishing high standards of service that associates must follow. By mentoring team members in effective communication and conflict resolution, you will directly impact the overall customer experience in your store.

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Common Interview Questions for Coach/Ops Mgr Trainee
Can you describe your experience with team leadership in a retail environment?

Highlight specific examples where you successfully managed a team, focusing on strategies you employed to motivate and support associates, and how you fostered a collaborative work environment.

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What steps would you take to improve customer service in your area?

Discuss methods you would use to gather feedback from customers and associates, your approach to training staff, and how you would implement changes to ensure customer satisfaction is prioritized.

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How have you handled conflicts or challenges within your team?

Provide a specific instance of a conflict, explaining the steps you took to resolve it, ensuring that you focused on clear communication and the importance of maintaining respect for individual differences.

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What is your understanding of P&L statements, and how would you utilize them in this role?

Explain your proficiency in analyzing P&L statements and how this knowledge would guide your decisions regarding inventory management, budgeting, and operational processes to drive financial success.

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How do you ensure diversity and inclusion within your team?

Share specific initiatives you have promoted in previous roles aimed at enhancing diversity, explain your philosophy on inclusion, and how you plan to maintain a culture of belonging at Walmart.

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What leadership styles do you find most effective when managing a team?

Define your preferred leadership style and provide examples of how it has benefited your team in the past. Emphasize adaptability and your willingness to modify your approach based on team needs.

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How would you approach training new associates?

Detail your training philosophy, including the importance of hands-on experience, continuous feedback, and creating a supportive environment where new employees feel valued.

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What strategies would you implement to enhance employee performance?

Discuss the importance of setting clear expectations, providing constructive feedback, recognizing achievements, and continuously offering opportunities for professional development.

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How do you stay updated on industry trends and best practices?

Explain how you dedicate time to research, attend workshops, or engage with mentors in the retail space to enhance your knowledge and bring those insights into your team's operations.

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Why do you believe customer service is essential to Walmart's mission?

Articulate your understanding of Walmart's mission and explain how exceptional customer service not only meets customer needs but aligns with the larger goal of building a community and enhancing store loyalty.

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DATE POSTED
December 17, 2024

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