Supervisor (04359) - 1100 Armory Drive

The Supervisor role at 1100 Armory Drive involves conducting coaching and mentoring for GMs and AMs, planning on-the-job coaching objectives, conducting performance appraisals, and providing actionable feedback. Additionally, you'll be responsible for identifying operational gaps and developing formal action plans to address them, ensuring operational effectiveness across multiple units.

For the Supervisor position at 1100 Armory Drive, a Bachelor's Degree is preferred, alongside a minimum of 3 years of experience in the restaurant or retail industry. The ideal candidate should possess strong leadership skills and experience in managing multi-unit operations effectively.

The Supervisor at 1100 Armory Drive ensures operational excellence through structured approaches that reinforce company policies and standards. This includes conducting regular financial reviews, analyzing key operational data, and creating action plans to resolve performance issues in underperforming stores.

Local store marketing for the Supervisor at 1100 Armory Drive involves empowering GMs to engage with the community, develop relationships in local schools, and execute marketing strategies that drive store growth. The Supervisor coordinates efforts with Market Leaders and field support resources to ensure success in these initiatives.

Supervisors at 1100 Armory Drive primarily use store planning tools for coaching objectives and analysis tools like MS Excel and PowerPoint for financial tracking and presentations. These tools help in deriving meaningful business insights and communicating key trends effectively during meetings.

When coaching GMs and AMs, I prioritize building a trusting relationship by actively listening to their challenges and providing tailored feedback. I plan coaching sessions beforehand using structured tools, ensuring that each meeting addresses specific developmental needs and operational goals.

I utilize performance metrics and operational data to pinpoint gaps in performance. Conducting regular store visits allows me to observe operations firsthand, and by developing formal action plans collaboratively with the team, I ensure that solutions are practical and aligned with company objectives.

I have extensive experience in financial oversight, which includes reviewing key financial variables and analyzing P&L statements. I regularly track operational data to ensure that financial targets are met, facilitating quarterly business reviews to align with overall strategic goals.

In a previous role, I led a local store marketing initiative that involved partnerships with local schools. By organizing community events, we significantly boosted store visibility and sales. I believe that a successful LSM initiative focuses on building community relationships and community-driven campaigns.

I believe performance appraisals should be supportive and constructive. I prepare thoroughly by collecting feedback from various sources, ensuring the conversation focuses on strengths and areas for improvement. My goal is to foster an open dialogue that motivates team members.

Empowering my team involves delegating responsibilities and allowing them ownership of their roles. I encourage open communication, where ideas and feedback are shared freely, creating an inclusive environment that fosters initiative and creativity at every level.

During busy operational periods, I prioritize tasks by assessing immediate needs and operational impact. I focus on urgent issues first, utilizing my team to delegate responsibilities effectively and ensure that all critical operations run smoothly without compromising service quality.

Feedback is central to my management style. I provide ongoing, constructive feedback to my team, which encourages continuous improvement. I also seek feedback from my team to better my own leadership practices, emphasizing a two-way communication approach.

Building community relationships involves active participation and genuine engagement. I would initiate outreach efforts by attending local events, forming partnerships with schools, and collaborating with community stakeholders to create marketing opportunities that resonate with the local audience.

I primarily use Microsoft Excel for data analysis due to its versatility and powerful functions. For reporting, I create presentations in PowerPoint that visually convey key trends and insights, ensuring that information is easily digestible for all stakeholders involved.