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Director, Workforce Management

DoorDash is seeking a Director of Workforce Management to enhance efficiency and effectiveness in their operations, focusing on customer support and integrity.

Skills

  • Problem-solving
  • Leadership
  • Analytical skills
  • Forecasting
  • SQL proficiency

Responsibilities

  • Lead the full WFM team for maximum efficiency
  • Guide the team to meet SLAs while maintaining customer experience
  • Contribute to strategic business decision-making
  • Develop and grow managers and associates
  • Enhance efficiencies in staff management

Education

  • Bachelor’s degree or equivalent experience

Benefits

  • 401(k) plan with employer match
  • Paid parental leave
  • Wellness benefits
  • Medical, dental, and vision insurance
  • Paid time off and holidays
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$201600 / YEARLY (est.)
min
max
$163200K
$240000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Workforce Management, DoorDash USA

The Director of Workforce Management at DoorDash is an exciting opportunity for those looking to lead and innovate in a fast-paced environment. This vital role is based in locations like San Francisco, CA, New York, NY, Chicago, IL, or can even be performed remotely within the United States. You will be at the helm of a dynamic team responsible for planning, real-time analytics (RTA), and workforce management (WFM) data, scaling operations to meet the rapid growth demands of our logistics platform. Your focus will be on finding the best staffing solutions to deliver outstanding customer experiences to Dashers, Consumers, and Merchants alike. By joining DoorDash, you will co-create strategies that ensure flexibility and efficiency, while consistently meeting service-level agreements (SLAs). You’ll also have the opportunity to mentor and develop a team of talented managers and associates. As a leader, you must embody problem-solving skills, dedication to quality, and the ability to engage in tactical business decision-making. This blend of strategy and hands-on involvement is the backbone of your role, helping to uncover efficiencies and maximize returns on investment for tools and systems in workforce management. With more than 10 years of leadership experience and a proven track record in workforce planning, you can make a significant impact on the customer support landscape. If you thrive on challenges and have a passion for enhancing customer experience, DoorDash is excited to welcome you into our inclusive community where diverse perspectives are celebrated and innovation thrives!

Frequently Asked Questions (FAQs) for Director, Workforce Management Role at DoorDash USA
What are the main responsibilities of a Director, Workforce Management at DoorDash?

As a Director, Workforce Management at DoorDash, your primary responsibilities include leading the workforce management (WFM) teams, overseeing planning and real-time analytics, ensuring that SLAs are consistently met, and using data-driven strategies to improve efficiency. You will also play a key role in mentoring your team and collaborating with organizational leaders to guide priority projects.

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What qualifications do I need to apply for the Director, Workforce Management position at DoorDash?

To apply for the Director, Workforce Management position at DoorDash, you should have at least 10 years of professional leadership experience, alongside 7 years of experience in forecasting for customer demand or workforce planning. It is also preferred that you have proficiency in SQL and strong analytical skills to drive operational improvements.

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How does DoorDash support the development of its WFM team members?

DoorDash is committed to the growth and development of its WFM team members by providing mentorship opportunities, encouraging continuous learning, and facilitating career progression within the organization. As a Director, you will play a significant role in cultivating these aspects for your team.

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What tools and systems does DoorDash implement for WFM operations?

DoorDash utilizes various advanced tools and systems for workforce management operations, designed to optimize performance and deliver high-quality customer experiences. As a Director, you will maximize the return on investment for these tools to ensure effective workforce planning and real-time analytics.

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What is the work culture like at DoorDash for a Director, Workforce Management?

The work culture at DoorDash is dynamic and inclusive, placing a strong emphasis on empathy, innovation, and diversity. As a Director, you will be part of a team that values unique perspectives, encourages collaboration, and aims to create the best possible experience for both employees and customers.

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Common Interview Questions for Director, Workforce Management
Can you describe a time when you successfully managed a crisis in workforce planning?

In answering this question, detail a specific instance where your proactive measures led to a positive outcome during a challenging situation. Highlight your problem-solving skills and any data-driven strategies you employed.

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What strategies do you use to ensure your workforce management team meets SLAs?

Discuss your approach to setting clear expectations, monitoring performance metrics, and empowering your team through resources and training. Emphasize the importance of communication and ongoing support.

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How do you stay informed about industry trends in workforce management?

Share your methods for staying updated, such as attending industry conferences, participating in online forums, or subscribing to relevant publications. Demonstrating your commitment to continuous learning will impress interviewers.

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What tools have you implemented in your previous roles to improve WFM efficiency?

Be ready to name specific tools you've used and explain how they improved workflow and results. Discuss the impact on both team productivity and customer satisfaction.

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How do you approach mentoring your team members?

Illustrate your mentoring philosophy, focusing on personalized development plans and regular check-ins for feedback and support. Describe how you've seen growth in your mentees as a result.

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Can you give an example of how you used data to influence a business decision?

When discussing this, pinpoint a scenario where data analysis led to actionable insights. Explain the context, the decision made, and the subsequent outcomes that benefited the organization.

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How do you balance short-term needs with long-term planning in workforce management?

Describe your strategic thinking process, illustrating how you prioritize immediate goals without losing sight of the broader vision. Stress the importance of adaptability and foresight in your planning.

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What is your experience in collaborating with cross-functional teams?

Provide times when you worked with other departments, explaining how those collaborations addressed complex challenges and contributed to achieving the company's goals.

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How do you handle underperformance in your team?

Discuss your approach to addressing underperformance—including recognition of issues, open dialogue, and actionable support steps. Emphasize your belief in fostering a growth mindset.

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Why do you want to work as a Director, Workforce Management at DoorDash?

Tailor your answer to highlight your admiration for DoorDash’s mission and culture. Discuss how your skills align with their goals and how you envision contributing to their success.

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Inclusive & Diverse
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Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

935 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$163,200/yr - $240,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 10, 2025

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