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The Director of Workforce Management at DoorDash is an exciting opportunity for those looking to lead and innovate in a fast-paced environment. This vital role is based in locations like San Francisco, CA, New York, NY, Chicago, IL, or can even be performed remotely within the United States. You will be at the helm of a dynamic team responsible for planning, real-time analytics (RTA), and workforce management (WFM) data, scaling operations to meet the rapid growth demands of our logistics platform. Your focus will be on finding the best staffing solutions to deliver outstanding customer experiences to Dashers, Consumers, and Merchants alike. By joining DoorDash, you will co-create strategies that ensure flexibility and efficiency, while consistently meeting service-level agreements (SLAs). You’ll also have the opportunity to mentor and develop a team of talented managers and associates. As a leader, you must embody problem-solving skills, dedication to quality, and the ability to engage in tactical business decision-making. This blend of strategy and hands-on involvement is the backbone of your role, helping to uncover efficiencies and maximize returns on investment for tools and systems in workforce management. With more than 10 years of leadership experience and a proven track record in workforce planning, you can make a significant impact on the customer support landscape. If you thrive on challenges and have a passion for enhancing customer experience, DoorDash is excited to welcome you into our inclusive community where diverse perspectives are celebrated and innovation thrives!
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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