Strategic Partner Manager I

The role of a Strategic Partner Manager I at DoorDash involves managing relationships with merchant partners, primarily in the SMB restaurant vertical. You will focus on upselling services, enhancing partner satisfaction, and helping business owners optimize their operations on the DoorDash platform through strategic insights and regular business reviews.

To join DoorDash as a Strategic Partner Manager I, you should have at least 3 years of experience in a post-sales or Account Manager role. Familiarity with sales tools such as Salesforce, and a solid understanding of Google Suite for creating presentations and managing data are also essential.

As a Strategic Partner Manager I, you help drive DoorDash's success by building long-lasting relationships with merchant partners, minimizing churn, and identifying growth opportunities that ultimately enhance the performance and satisfaction of business owners on our platform.

DoorDash fosters a hybrid work environment for its Strategic Partner Managers I, allowing you to split your time between in-office collaboration, travel to meet merchants, and working remotely. This flexibility encourages productivity and personal engagement with partners.

Key responsibilities include managing merchant relationships, conducting quarterly business reviews, upselling services, troubleshooting issues, recommending marketing strategies, and maintaining high levels of partner satisfaction and retention as you navigate real-time business dynamics.

Yes, DoorDash is a rapidly growing company that values innovation and personal development. As a Strategic Partner Manager I, you can expect opportunities to advance your career by taking on more responsibilities and potentially moving into higher-level positions within the broader account management framework.

DoorDash offers a comprehensive benefits package that includes competitive salaries, equity grants, commission opportunities, health benefits, a 401(k) plan, generous paid time off, wellness reimbursements, and professional development support, making it a great company to work for.

I'm motivated by the potential to create lasting partnerships that drive growth for our merchant partners. Understanding their unique needs and helping them succeed using DoorDash's tools gives me a sense of purpose and achievement.

In challenging situations, I prioritize communication and empathy. I actively listen to the client’s concerns, assess the problem, and work collaboratively to devise a solution. This approach helps build trust and often turns challenges into growth opportunities.

In a previous role, I identified a client's need for targeted marketing services. After presenting tailored data-backed recommendations, I secured an upsell by illustrating how our solutions could drive their revenue, resulting in a 30% increase in their sales.

Success in partnerships could be measured through several KPIs, such as retained revenue, client satisfaction scores, product adoption rates, and the achievement of mutually set goals. Regular reviews keep partners aligned with their ambitions and our offerings.

I have extensive experience using Salesforce for managing client relationships and tracking sales pipelines. The analytics from Salesforce help me maintain accurate client records and optimize my follow-up strategies, enhancing overall efficiency.

I prepare by analyzing performance metrics and preparing insights that highlight wins and areas for improvement. I create a structured agenda, ensuring that our discussion aligns closely with the partner's goals and incorporates actionable next steps.

To minimize churn, I focus on regular communication with partners to gauge satisfaction. Proactively addressing concerns, offering tailored solutions, and demonstrating the value they receive from our products helps mitigate churn effectively.

I stay updated by subscribing to industry publications, participating in relevant webinars, and engaging with networks of professionals. This knowledge enables me to provide informed recommendations that help my partners navigate changes in the market.

When introducing new products, I first assess the partner's current needs and objectives. Tailoring my pitch to highlight how the new offerings can specifically benefit their operations increases engagement and the likelihood of adoption.

I want to work at DoorDash because I admire its commitment to empowering local economies and providing exceptional value to partners. The opportunity to leverage innovative solutions to help merchants thrive excites me, as does the company's dynamic work environment.