Senior Account Manager

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

About the Role:

We are seeking a Senior Account Manager to foster strong, long-term relationships with our high-value clients. The Senior Account Manager will oversee a portfolio of enterprise level accounts. You will be responsible for driving customer success, increasing product adoption, and identifying strategic growth opportunities.

In this role, you will work closely with internal teams: Customer Success, Marketing, Product, and Sales, to ensure client satisfaction and contribute to our organizational goals. If you are experienced in managing enterprise-level accounts and skilled at building strategic partnerships, we’d like to meet you. 

Your Responsibilities:

• Manage a portfolio of A/B accounts, including enterprise-level clients. 

• Serve as the primary point of contact for all client account management matters. 

• Build and maintain strong, long-lasting relationships with high-value clients. 

• Negotiate complex contracts and close agreements to maximize revenue. 

• Act as a trusted advisor to customer stakeholders and executive sponsors. 

• Ensure the successful delivery of customized solutions aligned with client objectives. 

• Conduct strategic account reviews and provide detailed sales reports. Annual onsite visits for tier one customers will be required.  

• Identify and pursue long-term growth opportunities within assigned accounts. 

• Forecast and track key account metrics (e.g., adoption rates, sales results). 

• Collaborate with the sales team to identify and grow opportunities within the territory. 

• Address escalated client concerns and provide effective resolutions. 

• Keep clients informed of product updates, feature releases, and form executive level relationships to drive joint strategy conversations. 

• Strategically partner with customers to keep their teams informed of sales messaging, value proposition, and joint marketing options available to them 

• Serve as a coach to account managers to assist in growing and developing their account management skillsets 

Qualifications:

• Bachelor’s degree in Business Administration, Sales, or a related field, or equivalent experience. 

• At least five years of experience as an Account Manager or similar role, with experience managing enterprise-level accounts. 

• Exceptional communication, negotiation, and presentation skills. 

• Strong problem-solving, analytical, and decision-making capabilities. 

• Expertise with CRM software (e.g., Salesforce) and Microsoft Office Suite. 

• Demonstrated ability to achieve sales goals and build strategic partnerships. 

• Proven ability to manage multiple complex accounts while maintaining attention to detail. 

• Willingness and ability to travel 10-12 times annually for client meetings, conferences, and  training sessions.  

Benefits & Perks:

🌍Remote work environment with a flexible work schedule to encourage work-life balance

✈Annual company offsite

🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave

💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)

💰401(k) company match

💸One-time workspace reimbursement to help you optimize your remote workspace

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.