Account Manager Lead

As the Account Manager Lead at Kody, your responsibilities will include providing leadership to the Account Management team, crafting strategic goals, mentoring team members, and ensuring exceptional client service. You'll be the go-to person for complex client issues and will work closely with internal teams to provide effective solutions. Additionally, you'll gather client feedback to drive product enhancements and report on team performance metrics.

Candidates for the Account Manager Lead at Kody should possess at least 2-3 years of professional experience within fintech, SaaS, or payment services. Strong leadership skills in Customer Success or Account Management are essential, alongside excellent communication and problem-solving abilities. Proficiency in Google Workspace, Microsoft Office, and CRM software like HubSpot is also a plus for this role.

At Kody, the Account Manager Lead will enjoy a competitive salary along with a variety of benefits such as a £1,000 annual allowance for Learning and Development, a £200 ‘Get Comfy’ allowance for enhancing your workspace, and numerous opportunities for career growth in leadership roles. We pride ourselves on our inclusive work environment and look forward to recognizing your contributions.

The Account Manager Lead position at Kody offers significant career growth potential. As part of a rapidly evolving fintech company, you'll have the opportunity to lead teams, contribute to strategic planning, and shape key initiatives in the company’s future. Kody emphasizes professional development and continued learning, positioning employees for upward mobility.

Yes, the Account Manager Lead position at Kody may require global travel a few times a year. This travel is essential for fostering client relationships, attending important meetings, and supporting our global team in achieving its goals.

When discussing your leadership style, focus on how you motivate your team by setting clear objectives and fostering an open communication environment. Illustrate your ability to mentor individual team members, highlighting any specific examples where your leadership directly contributed to team success.

Discuss your process for identifying the issue, gathering necessary information, and collaborating with your team to develop a solution. Provide an example of a specific client challenge you faced in the past and explain how you successfully navigated the situation.

Highlight your approach to understanding client needs through regular check-ins, proactive communication, and personalized service. Express your keen interest in aligning Kody’s products with client goals and share an instance where this approach led to a successful outcome.

Explain your process for setting clear performance metrics and conducting regular evaluations. Discuss any tools or software you use to track progress and how you adjust strategies based on this data to ensure continuous improvement.

Share a specific instance where you identified a bottleneck or inefficiency in a workflow, and explain the steps you took to streamline it. Focus on the outcome and how it benefited both the team and the clients.

Discuss how you gather and analyze client feedback, then provide actionable insights to product teams. Describe a situation in which your feedback led to the improvement of a product or service offered by your previous employer.

Share your strategies for prioritization, such as maintaining a clear list of tasks, using time management techniques, and ensuring open communication with your team. Provide an example of a time when you successfully managed conflicting deadlines.

Emphasize the importance of data analytics in tracking performance metrics, understanding client behavior, and making informed decisions. Illustrate your familiarity with data analysis tools and how you've leveraged data to drive improvements in your organization.

Communicate your enthusiasm for Kody's mission in fintech and its innovative approach towards financial services. Discuss your appreciation for the company's culture, values, and the opportunities it presents for career growth, which aligns with your own professional goals.

Talk about your understanding of compliance standards in the fintech industry and your proactive approach to addressing operational challenges during onboarding. Outline any training methods you implement to ensure that both your team and clients understand their roles in maintaining data security.