Private Dining Associate

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Private Dining Associate serves as the liaison between the event sales team and event execution team to ensure all parties have a detailed understanding of scheduled events and each client’s expectations. Reports to the Events Sales Manager and General Manager of Restaurants.

· Manage billing and ensure accurate documentation for all event-related transactions.

· Design and update event floor plans and graphics to meet client specifications.

· Conduct site visits for both prospective and confirmed events, providing detailed walkthroughs and addressing client inquiries.

· Serve as the primary point of contact during event setup and execution, liaising between Operations and Kitchen teams to ensure smooth communication and delivery.

· Coordinate client requests in a timely manner and ensure all needs are met.

· Support the Private Dining Sales Manager with administrative tasks, client follow-ups, and event coordination as needed.

· Manage reactive sales for mid-level events (up to 30 guests) under the guidance of the Private Dining Sales Manager.

· Handle inquiries through the events phone line and assist with additional projects assigned by management, ensuring timely and quality completion.

· Develop menus and Banquet Event Orders (BEOs) in collaboration with the store team for private dining events.

· Follow up on special orders with management staff and the kitchen to ensure proper execution.

· Communicate with the sales team and clients to meet all requests and address any changes or needs.

· Perform other duties as required or assigned to ensure seamless event execution.

· Proven experience in event coordination, sales, or a related field, with over 1 year in a similar role.

· Strong organizational and multitasking abilities, with keen attention to detail in both written communication and physical spaces.

· Excellent communication and interpersonal skills, adept at building relationships with clients and internal teams.

· Proficiency in event planning software and tools, as well as Microsoft Office Suite.

· Outstanding relationship-building skills, with previous experience in hospitality or retail.

· Ability to work flexible hours, including evenings and weekends, as needed.

· High school diploma or equivalent.

· Strong computer skills, with a detail-oriented approach to tasks.

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.