Private Dining Coordinator

The Private Dining Coordinator at Eataly Chicago plays a vital role in executing and coordinating private events. Responsibilities include responding to event inquiries, scheduling site visits, preparing proposals, and ensuring seamless communication with clients. This position also involves collaborating with kitchen and service teams to maintain event details, assisting with event setups, and monitoring service flow to deliver an exceptional guest experience.

Candidates for the Private Dining Coordinator role at Eataly Chicago should possess 1-2 years of experience in related fields such as private dining, banqueting, or catering. Strong communication skills, highly organized attributes, and the ability to work well in fast-paced environments are essential. Familiarity with platforms like Tripleseat and Reposite, along with a passion for Italian culture, would be advantageous.

A typical day for a Private Dining Coordinator at Eataly Chicago involves responding to client inquiries, managing event logistics, and collaborating with different teams. You'll plan for upcoming events, ensure all details are accurately recorded, greet guests, and assist with event flow. The role also includes post-event feedback and communication with the Private Dining Manager to discuss improvements.

Eataly Chicago ensures a positive guest experience during private dining events through meticulous planning and coordination. The Private Dining Coordinator acts as a liaison between the client and service team, making sure all expectations are met. Continuous communication pre- and post-event, along with attention to detail, helps to create memorable and enjoyable experiences for all attendees.

The Private Dining Coordinator position at Eataly Chicago offers a competitive hourly wage of $20.00-$22.50 plus commission. Additional benefits include medical, dental, and vision insurance, paid time off, a 401K plan with matching, free meals daily, discounts, and opportunities for professional growth through classes on Italian products and cuisine.

When coordinating multiple events, I prioritize tasks by assessing deadlines and the complexity of each event. I focus on critical items first, such as client communication and vendor coordination, using tools like checklists and event management software to stay organized throughout the process.

To handle difficult clients or guests, I remain calm and empathetic, actively listening to their concerns. I strive to understand their perspective and aim to find solutions that meet their needs while adhering to our policies. Open communication is key to building trust and resolving issues amicably.

I have experience with event management platforms like Tripleseat and Reposite. I utilize these tools to manage bookings, track payments, and keep detailed records of client communications, which helps streamline the planning process and ensures event details are accurate.

Creating a memorable dining experience requires attention to detail, excellent service, and an understanding of culinary offerings. Personalizing guests' experiences and ensuring a smooth flow of service contributes to leaving a lasting impression on clients and their guests.

To ensure effective communication between teams during an event, I would hold pre-event briefings to align everyone on their roles. Additionally, I'd establish clear communication channels, such as group messaging apps, to facilitate real-time updates and feedback throughout the event.

Feedback is vital for continuous improvement post-event. I collect feedback through follow-up emails where guests can share their experience. Analyzing this feedback helps identify trends and areas for improvement, enhancing future events and client satisfaction.

When dealing with last-minute changes, I remain flexible and focused. I assess the feasibility of the client's request while keeping other teams informed. Clear communication and timely adjustments are crucial for accommodating changes without compromising the quality of the event.

My passion for food and hospitality inspired me to work in private dining coordination. I love creating experiences that bring people together and celebrate special moments. Being part of a team that shares this passion, such as at Eataly, makes it even more rewarding.

In my previous role, I managed a large corporate event with short notice, facing several challenges such as vendor scheduling conflicts. By prioritizing communication and quick decision-making, I successfully coordinated all elements, leading to an event that exceeded client expectations.

I ensure event details are correct and up to date by regularly reviewing documents and records in our management platform. Frequent communication with clients and team members helps validate any updates, ensuring all aspects of the event align with client expectations.