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Customer Service Rep(08886) - Rt. 2 Box 96, Highway 82

Job Description

Overview:

You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place!Duties & Responsibilities:


We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills.

Your job responsibilities would include (but are not limited to):



•Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!
•Operating the cash register and collecting payment from customers.
•Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures.
•Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store.
•Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
•Other duties as assigned.

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative:
•Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers.
•The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude!
•Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most.
•You have to be at least 16 years old.
We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you!

Additional Information

Work Conditions

EXPOSURE TO

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.


In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.


Sudden changes in temperature in work area and while outside.


Fumes from food odors.


Exposure to cornmeal dust.


Cramped quarters including walk-in cooler.


Hot surfaces/tools from oven up to 500 degrees or higher.


Sharp edges and moving mechanical parts.


Varying and sometimes adverse weather conditions when delivering product, driving and couponing.


SENSING

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.


Depth perception.


Ability to differentiate between hot and cold surfaces.


Far vision and night vision for driving.


TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.



PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing


Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.


Walking for short distances for short durations


Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.


Sitting:


Paperwork is normally completed in an office at a desk or table


Lifting:


Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.


Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.


Cases are usually lifted from floor and stacked onto shelves up to 72 high.


Carrying:


Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.


Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.


Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


During delivery, carry pizzas and beverages while performing walking and climbing duties.


Pushing:


To move trays which are placed on dollies.


A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.


Trays may also be pulled.


Climbing:


Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.

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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(08886) - Rt. 2 Box 96, Highway 82, Domino's

Are you ready to join the fun team at Domino's as a Customer Service Representative in Waynesville, GA? If you have a passion for people, enjoy a lively work atmosphere, and want a schedule that complements your lifestyle, this might just be your dream job! As a Customer Service Representative, your main mission will be to greet customers with a welcoming smile and take their orders efficiently, ensuring everyone leaves happy and satisfied. You'll also handle cash register duties, make delicious pizzas, and keep the restaurant spick and span. Don't worry if you've never worked in food service before; our team is here to guide you every step of the way. We're looking for energetic candidates who love to work as part of a team and can handle the fast-paced environment of a busy pizza shop. You'll need to be comfortable talking to customers both in-store and on the phone, so a friendly personality goes a long way. The best part? Your schedule can be flexible around your other commitments, like school or hobbies. Plus, there are plenty of opportunities for growth within the company! So whether you're looking for your main gig or just an extra job for some cash, Domino's is the place to be. If you're at least 16 years old, enthusiastic, and ready to learn, we want to hear from you!

Frequently Asked Questions (FAQs) for Customer Service Rep(08886) - Rt. 2 Box 96, Highway 82 Role at Domino's
What are the responsibilities of a Customer Service Representative at Domino's?

At Domino's, a Customer Service Representative is responsible for delivering amazing customer service. This includes greeting customers with a smile, taking orders both in-person and over the phone, operating the cash register, and preparing delicious pizzas while adhering to our quality control standards. Keeping the restaurant clean and presentable is also key, along with maintaining a friendly demeanor. With our fast-paced environment, you'll be making pizzas and ensuring customer satisfaction every shift.

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What skills are needed to be a successful Customer Service Representative at Domino's?

To thrive as a Customer Service Representative at Domino's, you'll need strong interpersonal skills, a friendly attitude, and the ability to work effectively in a team. Being adaptable and willing to take initiative to solve customer issues is vital. You'll also need to be on time, maintain a professional appearance, and comply with our grooming standards. The role involves engaging conversations and fast-paced pizza-making, so being comfortable in a busy environment is essential!

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Is prior experience necessary for the Customer Service Representative position at Domino's?

No prior experience is required to become a Customer Service Representative at Domino's. We believe in training our team members, so whether you're just starting out or looking to switch careers, you can learn everything you need right here. As long as you have a positive attitude and are willing to learn, you'll fit right in with our team in Waynesville!

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What are the working conditions like for a Customer Service Representative at Domino's?

Working as a Customer Service Representative at Domino's involves a variety of conditions. Inside the store, temperatures can range significantly based on food preparation and serving tasks. You may experience varying weather conditions while doing outside tasks, such as when working on deliveries. It’s essential to be prepared for these fluctuations and to navigate both a busy work environment with hot surfaces and a hectic pace during peak hours.

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What are the opportunities for career growth at Domino's for Customer Service Representatives?

At Domino's, hard work and dedication can lead to excellent career advancement opportunities. Many of our team members start as Customer Service Representatives and grow into management roles over time. We encourage our employees to develop their skills and explore various positions within the company, allowing you to take on more responsibility and enhance your career in the exciting world of pizza!

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Common Interview Questions for Customer Service Rep(08886) - Rt. 2 Box 96, Highway 82
How would you ensure excellent customer service as a Customer Service Representative at Domino's?

To ensure excellent customer service at Domino's, I would prioritize greeting every customer with a smile, actively listen to their orders, and handle any concerns with a positive attitude. Being knowledgeable about the menu and making recommendations can help enhance their experience as well.

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Can you describe a time you handled a difficult customer interaction?

In my previous job, I dealt with a customer who was unhappy with their order. I calmly listened to their concerns, apologized for the mix-up, and offered to replace their order promptly. It’s about showing empathy and making sure the customer feels valued so they leave satisfied.

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What do you think makes a great team environment in a pizza shop like Domino's?

A great team environment at Domino's involves having open communication, mutual support among team members, and a shared sense of humor. Celebrating each other's successes and maintaining a positive attitude can create an enjoyable workspace where everyone feels motivated and engaged.

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How do you manage your time during a busy shift at Domino's?

During busy shifts, I prioritize tasks by staying focused on immediate customer requests and order preparation. Utilizing teamwork to delegate tasks helps ensure everything runs smoothly, and keeping a calm demeanor allows me to manage stress effectively and maintain high standards of service.

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What would you do if you noticed a co-worker not following safety or cleanliness standards?

If I noticed a co-worker not adhering to safety or cleanliness standards, I would approach them politely and remind them of the protocols. If the issue persisted, I would bring it to the attention of a manager. It’s important to create a safe and clean environment for both employees and customers.

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How would you handle a situation where a customer received the wrong order?

In such a situation, I would apologize sincerely, offer to replace the order immediately, and ensure they receive a complimentary item or discount as compensation. Providing a solution quickly can turn a disappointing experience into a positive one.

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Why do you want to work at Domino's as a Customer Service Representative?

I want to work at Domino's because I love interacting with people and thrive in fast-paced environments. The opportunity to learn about pizza-making and contribute to customer satisfaction excites me, and I appreciate the company's commitment to team growth and development.

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How would you describe the menu to a first-time customer?

To a first-time customer, I would enthusiastically describe our menu, highlighting fan favorites like our variety of pizzas, delicious sides, and desserts. I would ask about their preferences to suggest options they might enjoy, making sure to emphasize any special deals we may have.

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What qualities do you think are essential for a good Customer Service Representative?

Essential qualities for a good Customer Service Representative include a friendly demeanor, effective communication skills, patience, and the ability to remain calm under pressure. These traits help create a positive experience for customers and facilitate teamwork.

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How would you increase sales during your shift at Domino's?

I would increase sales by suggesting add-on items to customers’ orders, promoting daily specials, and encouraging them to try our latest menu selections. Building rapport with customers and making personalized recommendations can significantly boost sales and enhance customer loyalty.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
January 1, 2025

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