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Billing Associate

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

EcoVadis is looking for a Billing Associate Level 2 to join the Finance team in Mauritius. This position is responsible for full-cycle multi-currency accounts receivable functions, including billing, billing modifications, processing payments, and reconciling key customer accounts. The position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

Core responsibilities:

  • Issue and send invoices/credit notes as per contracts.

  • Ensure proper filing of sales contracts;

  • Respond to customer queries and requests;

  • Provide and fill out financial and administrative documents;

  • Take appropriate action to resolve and/or identify significant accounts receivable  issues and escalate appropriately;

  • Collaborate with internal stakeholders to resolve any accounts receivable queries;

  • Assist with a variety of internal projects based on the needs of the organization;

  • Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

Qualifications

  • Fluency in French and English is a must;

  • Minimum of 2 years experience in Account receivable or Billing function -prior experience in Salesforce would be a definite plus.

  • Prior billing or collection experience would be an advantage;

  • Bachelor's degree in Business/Management/Finance;

  • Proficiency in Excel is a plus.

The Billing & Collection Associate must:

  • be self-motivated;

  • be autonomous and proactive;

  • respect client confidentiality;

  • be reliable, dependable, and honest;

  • be professional, tactful, and sensitive;

  • have a positive attitude;

  • be goal/results-oriented and solution-driven;

  • be customer-oriented;

  • enjoy working in a fast-paced environment.

Additional Information

Location: Ebene, Mauritius

Starting date: ASAP

Position: Permanent contract (After successful 6 months probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

  • Support with all the necessary office and IT equipment
  • Wellness allowance
  • Work from Home Allowance
  • Travel Grant allowance
  • Annual performance bonus
  • Remote work from abroad policy
  • Flexible working hours,
  • Home office allowance program that supports hybrid/remote working (4 days in office per month for colleague near our offices)
  • Pension contributions and optional private health coverage
  • Internet and electricity bill allowance
  • CSR activities
  • Community service day when volunteering

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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CEO of EcoVadis
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Pierre-François Thaler , Frédéric Trinel
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What You Should Know About Billing Associate, EcoVadis

If you’re looking for an exciting opportunity to join a team dedicated to sustainability, look no further! EcoVadis is seeking a passionate Billing Associate Level 2 to join our Finance team in Ebène, Quatre Bornes, Mauritius. As a Billing Associate at EcoVadis, your contributions will be vital in ensuring that our accounts receivable processes run smoothly across multiple currencies. With a key focus on billing, processing payments, and reconciling customer accounts, you’ll be on the front lines, providing exceptional service to both our internal teams and external customers. We value autonomy and proactive thinking, so you’ll have the independence to respond to customer queries, manage sales contract filings, and tackle any issues that arise in the accounts receivable space. The ideal candidate will have a strong background in billing, hold a Bachelor’s degree in a relevant field, and possess excellent language skills in both French and English. If you thrive in a fast-paced environment and want to contribute to a global mission that makes a real impact, EcoVadis is the place for you. We believe in nurturing our team with extensive onboarding and valuable development opportunities. Not only will you enjoy a competitive salary and various allowances, but you’ll also be part of our amazing team where trust, respect, and empowerment are at the forefront of our culture. Come and make an impact with us!

Frequently Asked Questions (FAQs) for Billing Associate Role at EcoVadis
What are the responsibilities of a Billing Associate at EcoVadis?

As a Billing Associate at EcoVadis, your primary responsibilities will include managing full-cycle accounts receivable functions, processing multi-currency invoicing, handling customer queries, and collaborating with internal teams to resolve billing issues effectively.

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What qualifications are required for the Billing Associate position at EcoVadis?

To qualify for the Billing Associate role at EcoVadis, candidates should have a minimum of two years of experience in accounts receivable or billing functions, fluency in both French and English, and ideally a Bachelor's degree in Business, Management, or Finance.

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What skills are beneficial for a Billing Associate at EcoVadis?

Key skills for a Billing Associate at EcoVadis include proficiency in Excel, excellent communication abilities, a proactive approach to problem-solving, and strong customer service orientation, all while maintaining professionalism and ethical standards.

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Is prior experience with Salesforce required for the Billing Associate role at EcoVadis?

While prior experience with Salesforce is not mandatory for the Billing Associate position at EcoVadis, it would be seen as a significant advantage as it enhances your ability to manage accounts and customer interactions effectively.

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What kind of work culture can one expect at EcoVadis as a Billing Associate?

EcoVadis fosters a collaborative and supportive work culture where team members are encouraged to grow and make meaningful contributions to sustainability initiatives. Employees experience a culture of trust, respect, and empowerment.

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What onboarding and training opportunities does EcoVadis offer for Billing Associates?

EcoVadis provides extensive onboarding and mentoring programs for Billing Associates, along with access to an e-learning platform filled with courses to enhance your skills and advance your career within the organization.

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What additional benefits does EcoVadis offer to Billing Associates?

Billing Associates at EcoVadis enjoy a range of benefits such as competitive salaries, wellness allowances, remote work from abroad policies, flexible working hours, and an annual performance bonus, contributing to overall job satisfaction.

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Common Interview Questions for Billing Associate
Can you describe your experience with accounts receivable processes?

In preparing to answer this question, you should discuss specific examples of your roles in managing accounts receivable, including the tools and processes you used, and highlight any successes or improvements you contributed to in previous positions.

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How do you prioritize your tasks when faced with multiple deadlines?

An effective response would involve your strategy for prioritization, such as using a task management system or assessing urgency and importance, and provide an example from your previous job where you successfully managed competing deadlines.

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Describe a challenging customer query you resolved at your previous job.

For this question, choose a specific example that showcases your problem-solving abilities and customer service skills. Detail the problem, actions you took to resolve it, and the positive outcome of your intervention.

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What systems have you previously used for billing and invoicing?

Talk about the specific software or ERP systems you are familiar with, especially if they align with EcoVadis' preference for experience with Salesforce, and how your proficiency benefited your team.

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How do you ensure accuracy in your billing processes?

Discuss your methods for double-checking and validating invoices, along with any tools or processes you use to minimize errors, ensuring you emphasize the importance of attention to detail in your previous roles.

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Can you explain how you handle disputes or discrepancies in billing?

Outline your systematic approach to resolving billing disputes, including communication strategies and collaboration with involved parties, while also emphasizing the need for customer-centric service.

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What motivates you to work in billing and accounts receivable?

Your answer should reflect genuine interest in finance and customer service, highlighting the satisfaction you derive from ensuring customer accounts are accurate and your role in safeguarding the company’s revenue.

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How do you approach communication with clients regarding overdue payments?

Share your preferred communication style, making sure to stress the importance of remaining tactful and professional while also being firm about the necessity of timely payments.

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What steps do you take to maintain client confidentiality?

Emphasize your understanding of the importance of client confidentiality and detail specific practices you follow, such as secure data management and adherence to relevant data protection regulations.

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Why do you want to work at EcoVadis as a Billing Associate?

To effectively answer this question, align your response with EcoVadis' mission to promote sustainability and mention how you admire their workplace culture, fully demonstrating enthusiasm for the position.

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EcoVadis' purpose is to guide all companies toward a sustainable world. We envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people’s lives and the planet we all depend on. ...

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Full-time, hybrid
DATE POSTED
November 30, 2024

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