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Sr. Marketing Analytics & Operations Manager

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, 

We want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?

The Manager of Marketing Analytics and Operations is responsible for driving operational excellence, data-driven insights, and strategic initiatives within the marketing department. This role will focus on providing actionable data analysis to support marketing performance and decision-making as well as optimizing marketing processes, and overseeing the marketing technology stack. The ideal candidate will be a strategic thinker with strong analytical skills and a proven track record of improving marketing effectiveness through data and technology.

Who are you? 

You are a data-driven strategic thinker with an insatiable curiosity buyer behavior, market trends, and the intricate ways data can unlock powerful business insights. Your professional identity is defined by a unique blend of analytical rigor and creative problem-solving, sitting at the intersection of numbers, human psychology, and strategic storytelling.

How will you contribute?

  1. Marketing Analytics & Performance Reporting:
    • Design and manage comprehensive marketing dashboards and reports to monitor KPIs such as ROI, customer acquisition cost (CAC), lead conversion, pipeline contribution, and campaign performance.
    • Provide actionable insights through in-depth analysis of campaign performance, identifying trends, areas of improvement, and opportunities for growth.
    • Support leadership with regular reporting and strategic insights to guide marketing investments and decisions.
  2. Marketing Technology (MarTech) Management:
    • Own and optimize the marketing technology stack (e.g., Salesforce, Hubspot, marketing automation tools, attribution platforms, data visualization tools).
    • Ensure data integration between marketing systems and other business platforms (e.g., Salesforce, HubSpot, Google Analytics, LinkedIn).
    • Evaluate and recommend new tools and technologies that will enhance marketing effectiveness and operational efficiency.
  3. Marketing Operations & Process Improvement:
    • Lead the development, implementation, and optimization of marketing processes and workflows to drive efficiency across the marketing function, including account-based experience (ABX).
    • Partner with cross-functional teams (Sales, Finance, Product, and Customer Success) to ensure seamless execution of marketing initiatives.
    • Implement automation strategies to streamline marketing operations and campaign execution.
  4. Budget Management & Forecasting:
    • Oversee marketing budget allocation, forecasting, and expense tracking.
    • Collaborate with finance to ensure accurate reporting of marketing spend, including return on investment (ROI) analysis.
    • Drive process improvements related to budget planning, tracking, and reporting.
  5. Lead Management & Database Operations:
    • Oversee lead scoring, routing, and data hygiene processes in coordination with Sales Operations.
    • Ensure the marketing database is accurate, up to date, and effectively segmented for targeting and nurturing efforts.
    • Drive strategies for improving lead quality and conversion through analytics and collaboration with demand generation teams.
  6. Team Leadership & Enablement:
    • Provide training and support to the marketing team on data literacy, reporting, and best practices in using marketing tools.
    • Foster a data-driven culture within the marketing organization.

What qualifications and skills will help you to be successful? 

  • Bachelor’s degree or equivalent work experience in Marketing, Business, Data Science, or related field.
  • 5+ years of experience in marketing operations, analytics, or a related role, preferably in a B2B or SaaS environment.
  • Proven expertise in managing marketing automation platforms (HubSpot) and CRM systems (Salesforce).
  • Strong analytical skills with experience in data analysis, marketing performance reporting, and translating data into actionable insights.
  • Proficiency in marketing analytics tools (e.g., Google Analytics, Tableau, Power BI).
  • Experience with attribution modeling, lead scoring, and customer journey analytics.
  • Excellent project management skills, with a track record of managing complex, cross-functional projects.
  • Strong communication and collaboration skills, with the ability to work closely with senior leadership.

Some nice to haves are

  • Strategic thinker with the ability to balance short-term execution and long-term vision.
  • Detail-oriented with a passion for process improvement and operational excellence.
  • Highly organized and able to manage multiple priorities in a fast-paced environment.
  • Strong leadership skills 

This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousands. We have:

  • A product that positively impacts peoples' lives every single day.
  • A team of amazing people with a shared vision and the infinite drive to make it happen
  • The base pay range for this position is $120,000 - $130,000 per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
  • In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%.
  • Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
  • Hybrid & remote work opportunities. 
  • Mental health days off you can take any given moment simply because you need them.

Average salary estimate

$125000 / YEARLY (est.)
min
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$120000K
$130000K

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What You Should Know About Sr. Marketing Analytics & Operations Manager, Eleos Health

Are you ready to make a meaningful impact in the world of behavioral healthcare? Eleos Health is on a mission to enhance mental health support and deliver unparalleled care through data, measurement, and personalization. We're on the lookout for a driven Sr. Marketing Analytics & Operations Manager to help us refine our marketing strategies and elevate our operational excellence. In this pivotal role, you'll harness the power of data to provide insights that fuel our marketing performance. With your keen analytical skills and strategic mindset, you’ll design comprehensive dashboards, dive deep into campaign analysis, and optimize our martech stack to ensure we are reaching our audience effectively. Collaboration is key here, as you'll partner with various teams to streamline processes and improve our lead management operations. Your ability to balance analytical rigor with creative problem-solving will be crucial as you guide our marketing investments and decisions. If you have experience in managing marketing automation tools, CRM systems, and a passion for making a difference, Eleos Health welcomes you to join our team of dedicated individuals who are reshaping the mental health landscape. Your input will help us continue to support clinicians and their patients efficiently and effectively. Let’s do this together!

Frequently Asked Questions (FAQs) for Sr. Marketing Analytics & Operations Manager Role at Eleos Health
What responsibilities does the Sr. Marketing Analytics & Operations Manager at Eleos Health have?

The Sr. Marketing Analytics & Operations Manager at Eleos Health plays a central role in driving operational excellence within the marketing department. Responsibilities include designing marketing dashboards, conducting in-depth analyses of campaign performance, managing the marketing technology stack, optimizing processes, overseeing budget allocation, and leading team training initiatives.

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What qualifications are needed for the Sr. Marketing Analytics & Operations Manager position at Eleos Health?

To excel as a Sr. Marketing Analytics & Operations Manager at Eleos Health, candidates are expected to hold a degree in Marketing, Business, Data Science, or related fields. At least 5 years of experience in marketing operations or analytics is essential, along with proven expertise in tools like HubSpot and Salesforce, as well as strong analytical and project management skills.

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What tools should the Sr. Marketing Analytics & Operations Manager at Eleos Health be proficient in?

The ideal Sr. Marketing Analytics & Operations Manager at Eleos Health should be proficient in managing marketing automation platforms such as HubSpot and CRM systems like Salesforce. A solid understanding of analytics tools like Google Analytics, Tableau, and Power BI is also required to analyze data effectively and translate insights into strategic actions.

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What type of work environment can a Sr. Marketing Analytics & Operations Manager expect at Eleos Health?

At Eleos Health, the work environment is dynamic, supportive, and focused on collaboration. The company offers hybrid and remote work opportunities, emphasizing a healthy work-life balance while fostering a culture that encourages innovative thinking and teamwork within the marketing team.

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How does Eleos Health support its team members in the Sr. Marketing Analytics & Operations Manager role?

Eleos Health is committed to supporting its team members through generous health benefits, significant equity opportunities, and 401(k) matching. The organization also promotes mental well-being, offering mental health days that employees can take as needed, demonstrating its dedication to enhancing the work environment.

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Common Interview Questions for Sr. Marketing Analytics & Operations Manager
How do you utilize data to drive marketing decisions in the role of Sr. Marketing Analytics & Operations Manager?

When asked about utilizing data for marketing decisions, focus on your experience in data analysis and how you’ve turned insights into actionable strategies. Discuss specific tools you have used like Google Analytics and how you've guided campaign direction based on data trends and key performance indicators.

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What marketing automation platforms are you familiar with in your role as a Sr. Marketing Analytics & Operations Manager?

Discuss your proficiency with marketing automation platforms, such as HubSpot or Salesforce. Give examples of how you have utilized these tools to streamline marketing processes, manage campaigns, and enhance lead nurturing efforts, showcasing your hands-on experience.

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Can you describe a time you improved a marketing process in your previous role?

When answering this question, share a specific example of a marketing process you identified as needing improvement. Explain the steps you took to implement changes, the tools you utilized, and the measurable outcomes of your initiatives to showcase relevant experiences.

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What KPIs do you consider essential for tracking marketing performance?

In your response, outline key performance indicators such as customer acquisition cost (CAC), return on investment (ROI), lead conversion rates, and campaign performance metrics. Discuss how you would employ these metrics to assess the effectiveness of marketing strategies and make informed decisions.

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How do you prioritize tasks when handling multiple marketing projects?

When discussing prioritization, explain your approach to managing tasks effectively, such as using project management tools and methodologies. Illustrate with examples how you evaluate project importance and urgency while ensuring alignment with overall marketing goals.

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What experience do you have with leading cross-functional teams?

Highlight your experience in leading or collaborating with cross-functional teams, sharing specific examples of how you communicated, maintained project alignment, and ensured successful execution of marketing initiatives, emphasizing teamwork and leadership skills.

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Explain your experience with budget management in marketing.

Discuss instances where you've been responsible for budget allocation, forecasting, and tracking marketing expenses. Share how you ensured accuracy in reporting and effectively collaborated with finance teams to evaluate ROI on marketing investments.

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How do you stay updated with the latest marketing analytics trends and tools?

Mention your methods for staying current, such as attending industry conferences, participating in webinars, or engaging with professional communities. Emphasize your commitment to continuous learning to enhance your skill set in marketing analytics and operations.

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Describe how you would foster a data-driven culture within a marketing team.

To foster a data-driven culture, share your approach to training team members, encouraging collaborative discussions about insights derived from data, and emphasizing the value of analytics in decision-making processes, while providing examples from prior roles.

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How would you contribute to Eleos Health's mission through the Sr. Marketing Analytics & Operations Manager role?

Align your response with Eleos Health's mission by discussing how you would leverage data to improve marketing effectiveness, enhance client engagement, and support clinicians in delivering high-quality mental health care, showing your understanding of the company's goals.

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DATE POSTED
December 10, 2024

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