Customer Support Specialist - job 2 of 2

About ElevenLabs

ElevenLabs is a growth-stage startup that has built the most advanced AI voice models and AI voice products (text-to-speech, audiobook creation, dubbing, and the voice library).

We launched in January 2023 and have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Futuri), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

We have a unique mix of in-house cutting-edge machine learning research (led by our co-founder Piotr, who was previously a researcher at Google) and strong product-led traction (led by our co-founder Mati, who was at Palantir before and after the IPO). 

We have recently concluded our successful Series-B funding round and are hiring to double down on our initial traction to make ElevenLabs a truly generational product company and research lab.

Join us in shaping the future of voice technology.

About the role

You will enjoy the role if you enjoy doing the following:

• Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.

• Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.

• Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You're the vital link between our customers and our team, fostering a sense of connection.

• Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards.

Who you are

We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you embody these attitudes: You are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. You are a highly motivated and driven individual with a strong work ethic.

What you bring

• 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company

• Experience working in a start-up with international teams in a remote setting

• Experience troubleshooting technical issues related to APIs or browser errors

• A detail-oriented mindset with a focus on delivering high-quality work

• Autonomous and execution-focused mindset

• General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)

What we offer

• Compensation is based on qualifications and experience. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.

• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.

• Opportunity to work with a super smart and ambitious group of people.