Help develop and execute cross-organizational initiatives that improve customer and employee experience as well as business operations. Main responsibilities include direct project improvement oversight; analysis of customer experience and operational data for improvement opportunities; and managing market research surveys and CX projects. Coordinate and manage the agency profit sharing with Business Development units. Identify, develop and recommend agency incentive initiatives such as sales contests and commission/profit sharing changes and coordinates implementation and communication of such with Business Development Management (BDM).
RESPONSIBILITIES/TASKS:
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EDUCATION OR EQUIVALENT EXPERIENCE:
Bachelor’s degree in marketing, business, psychology, statistics or related field. Combination of relevant education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE:
With proper education credentials, six (6) to eight (8) years of experience in related field. Relevant insurance experience which will provide the necessary skills, knowledge and abilities preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards. Frequent travel is required with some overnight stays.
PAY RANGE:
Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $80,900 and $135,400.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Exciting opportunity for an Italian Speaking Customer Support Representative to assist users of a ride-sharing app.
Join FASTSIGNS of Downtown Minneapolis as a Customer Service Representative and help build lasting relationships with customers in a fast-paced environment.
Dignity Health Medical Foundation is looking for a dedicated Medical Office Representative to enhance patient experiences in clinic operations.
Become a pivotal Customer Service Representative at Radiometer, where your efforts in order entry will directly enhance patient care in the biotechnology sector.
Become a vital part of Arizona Pain, an integrated pain clinic, as a Provider and help enhance patient care in a collaborative environment.
Join [solidcore] as a Core Crew member to deliver exceptional customer service and support in a boutique fitness environment.
Become a part of Four Seasons' commitment to delivering exceptional guest experiences as a Guest Recognition Specialist in Atlanta.
The Registration Associate will manage patient intake and account creation at the esteemed Centinela Hospital Medical Center.
Join Virginia Mason Franciscan Health as a Nurse Resident, a position designed for new graduates to hone their nursing skills in a supportive environment.
Eager to empower clients, Braze is hiring a Customer Success Manager to lead customer relationships and drive success with innovative strategies.
Become a pivotal Customer Success Manager at DevRev, a leading AI-driven SaaS company focused on transforming customer experiences.
Join Enhabit Home Health & Hospice as a full-time LPN and make a meaningful impact in patient care at home.
Join MikMak as an Enterprise Customer Success Manager to drive customer engagement and value for leading brands and publishers.
Subscribe to Rise newsletter