Help develop and execute cross-organizational initiatives that improve customer and employee experience as well as business operations. Main responsibilities include direct project improvement oversight; analysis of customer experience and operational data for improvement opportunities; and managing market research surveys and CX projects. Coordinate and manage the agency profit sharing with Business Development units. Identify, develop and recommend agency incentive initiatives such as sales contests and commission/profit sharing changes and coordinates implementation and communication of such with Business Development Management (BDM).
RESPONSIBILITIES/TASKS:
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EDUCATION OR EQUIVALENT EXPERIENCE:
Bachelor’s degree in marketing, business, psychology, statistics or related field. Combination of relevant education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE:
With proper education credentials, six (6) to eight (8) years of experience in related field. Relevant insurance experience which will provide the necessary skills, knowledge and abilities preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards. Frequent travel is required with some overnight stays.
PAY RANGE:
Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $80,900 and $135,400.
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