AV Support Field Technician - Tier II - job 1 of 2

The responsibilities of an AV Support Field Technician - Tier II at EOS IT Solutions include providing tier 2 video conferencing support, troubleshooting AV equipment issues, conducting preventative maintenance, configuring endpoints, and performing on-site user acceptance testing. You will also need to maintain knowledge of industry-standard hardware and foster strong relationships with clients to ensure their technology runs smoothly.

To apply for the AV Support Field Technician - Tier II position at EOS IT Solutions, you should have experience with audio-visual troubleshooting and maintenance. Familiarity with equipment from brands like Cisco, Crestron, and Extron is essential. Additionally, soft skills such as strong customer service abilities, conflict resolution, and the capability to work independently in fast-paced environments are critical.

Yes, the AV Support Field Technician - Tier II role at EOS IT Solutions requires up to 50% travel to customer sites. This travel is essential for providing direct, hands-on support and ensuring a high standard of service delivery to clients in various locations.

EOS IT Solutions is dedicated to investing in employee development and offering ample opportunities for growth. As an AV Support Field Technician - Tier II, you'll have access to ongoing training programs and resources to sharpen your technical and interpersonal skills. The company values diversity and encourages employees to continuously learn and adapt, contributing to individual career trajectories.

For the AV Support Field Technician - Tier II position at EOS IT Solutions, candidates should possess strong technical skills related to audiovisual equipment, including knowledge of signal flow and troubleshooting for brands such as Shure, Clearone, and QSC. Candidates should also be able to read plans and perform necessary configurations, indicating a strong grasp of technical concepts and procedures.

In answering this question, provide specific examples of AV equipment you have worked with, the types of issues you faced, and the steps you took to resolve them. Highlight your ability to diagnose problems and implement effective solutions while demonstrating your knowledge of common brands used in the industry.

Your answer should reflect your ability to stay calm under pressure. Discuss strategies you have implemented in the past, such as thorough pre-event checks, having contingency plans, and maintaining open communication with event organizers to ensure a seamless experience.

Describe your approach to preventative maintenance, including conducting regular inspections, testing equipment, updating software, and documenting any issues. Emphasize how your proactive measures can prevent technical failures and ensure optimal performance for clients.

Share a specific situation where you successfully diffused an issue with a client by listening actively, providing reassurance, and taking immediate action to resolve the problem. Emphasize the importance of communication and client relationship management in such scenarios.

Mention the resources you use to stay informed, such as online courses, professional certifications, industry publications, and networking events. Highlight your commitment to continuous learning and how it benefits your performance as an AV Support Field Technician.

Discuss methods such as prioritizing tasks based on urgency and importance, setting clear goals for each day, and utilizing tools or software that aid in scheduling. Provide examples illustrating how you’ve handled tight deadlines or multiple projects.

Outline your systematic approach to troubleshooting, including gathering information, isolating issues, performing tests, and resolving problems. Use a specific example to illustrate this process in action, demonstrating both technical skill and logical reasoning.

Your answer should show your understanding of customer service principles. Discuss techniques like remaining calm, actively listening to customer concerns, and showing empathy while working towards a solution that meets their needs.

Mention the specific tools and software you are proficient in, such as monitoring software, remote support tools, and diagnostic equipment. Discuss how these tools aid in your troubleshooting and support efforts to improve overall service efficiency.

Highlight your communication skills, willingness to share knowledge, and ability to work towards common goals with others. Provide examples of how effective collaboration has led to successful outcomes in your previous roles, especially in a technical support or AV environment.