Director, Change and Training

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Director of Change Management, Project Management, and Training is responsible for leading and overseeing organizational initiatives that drive successful change, ensuring alignment with strategic objectives and compliance with regulatory requirements, including the Office of the Superintendent of Financial Institutions (OSFI) Enterprise Change Management guidelines. This role encompasses developing and implementing change management strategies, managing large-scale projects, and designing training programs to upskill teams. The Director will serve as a key leader, collaborating with stakeholders across departments to deliver impactful results while maintaining regulatory adherence. 

• Change Management 
• Develop and execute change management strategies that maximize employee adoption and minimize resistance
• Ensure all change initiatives comply with OSFI Enterprise Change Management guidelines and other relevant regulations.
• Build and manage a change management team to support project initiatives. 
• Monitor and analyze the impact of change initiatives and adjust strategies accordingly. 

• Project Management 
• Oversee the project management office (PMO), ensuring all projects align with organizational goals and adhere to best practices.
• Lead the planning, execution, and completion of complex, cross-functional projects while ensuring compliance with regulatory frameworks.
• Establish project governance frameworks, including risk assessment, resource allocation, and performance metrics.
• Manage budgets and timelines to ensure the delivery of high-quality results. 

• Training and Development 
• Design, implement, and oversee training programs to support change initiatives, enhance employee skills, and ensure awareness of regulatory compliance requirements.
• Conduct training needs assessments to identify gaps and create tailored learning solutions. 
• Collaborate with department leaders to align training programs with organizational goals and compliance mandates.
• Evaluate the effectiveness of training programs through feedback, performance metrics, and continuous improvement efforts.

• Have a strong academic background with MBA or comparable graduate degree.
• Have 10+ years of professional experience demonstrating strategic and operational success.
• Proven experience in banking, consulting, and fintech, with an entrepreneurial spirit.
• Strong critical thinking, analytical abilities, and creative problem-solving skills.
• Demonstrated ability to build and manage relationships across executive and senior levels.
• Experience working seamlessly across cross-functional teams in a fast-paced environment.
• Superior written and verbal communication skills.
• High tech savviness with a strong commitment to Equitable Bank’s strategy.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!