Case Manager-Omaha

As a Case Manager at Equus Workforce Solutions, your primary responsibilities include building one-on-one relationships with clients, providing comprehensive case management and follow-ups, conducting orientations, facilitating professional development workshops, and maintaining organized documentation. You'll also ensure that clients meet objectives set forth in contracts with funding agencies, work collaboratively with schools and the business services team, and assist in operational support when needed.

To qualify for the Case Manager role at Equus Workforce Solutions, candidates should have a Bachelor's degree from an accredited college or university, ideally in education, social services, or communications, or possess two years of relevant experience in the human services field. Strong communication skills, computer proficiency, and the ability to thrive in a dynamic team environment are also essential.

Equus Workforce Solutions is committed to the ongoing professional development of its Case Managers. The company offers extensive learning and networking opportunities, including training programs, capacity building activities, and support for operational improvement initiatives. This commitment to development ensures that employees can continuously enhance their skills and capabilities.

At Equus Workforce Solutions, Case Managers can expect a dynamic and collaborative work environment that values diversity. The organization prioritizes creating an inclusive atmosphere where all staff members are treated with respect and fairness, allowing for a team-oriented approach to helping clients achieve their career goals.

The Case Manager position at Equus Workforce Solutions plays a crucial role in empowering job seekers by providing individualized support and resources. By helping clients navigate their career paths, overcome obstacles, and connect with necessary community services, Case Managers contribute significantly to achieving positive employment outcomes and enhancing the lives of individuals within the community.

To effectively establish rapport, I prioritize active listening and empathy. Understanding a client's unique challenges helps me to connect with them on a personal level. Sharing relevant experiences and consistently following up reassure clients that they can trust me, making it easier for them to open up about their needs.

Managing multiple cases requires strong organizational skills. I use digital tools to keep track of client appointments, notes, and deadlines. Prioritizing tasks based on urgency and impact helps me maintain focus while ensuring that every client receives the attention they need for their unique situations.

Certainly! I once worked with a client who faced significant barriers due to a lack of prior experience. By assessing their skills and connecting them with targeted workshops, we developed a tailored plan. Three months later, they secured a job that not only matched their skills but also provided opportunities for growth.

Motivating discouraged clients requires empathy and positive reinforcement. I often share success stories and break down larger goals into smaller, achievable tasks to instill a sense of accomplishment. Celebrating small wins along the way can drastically increase a client’s motivation to continue pursuing their goals.

I ensure compliance by staying well-informed on our agency's policies and regularly reviewing the documentation processes. I maintain organized records and conduct periodic self-audits to preemptively identify any discrepancies, thus ensuring alignment with all contractual obligations.

Teamwork is essential in the Case Manager role. Collaboration with colleagues, schools, and community partners enriches the support provided to clients and allows us to combine resources effectively. Regular team meetings foster open communication, ensuring we are all aligned in our goals and strategies for client success.

A client I was working with received unexpected news, impacting their employment path significantly. I quickly adjusted our action plan, facilitating access to new resources and community services. This experience reinforced the importance of flexibility and creativity in meeting client needs in a fast-paced environment.

Handling difficult conversations with clients calls for maintaining a calm and respectful demeanor. I focus on being transparent while offering constructive feedback and reassurance. I approach these talks with empathy, allowing clients to express their frustrations, which often leads to a more productive dialogue and resolution.

I utilize both qualitative and quantitative metrics to track progress. This includes maintaining detailed case notes, set checkpoints to evaluate goal attainment, and feedback sessions with clients. Regularly reviewing this information helps refine our approach and celebrate milestones together.

I am passionate about workforce development and empowering individuals to reach their full potential. Equus Workforce Solutions' commitment to diversity and its comprehensive approach to client services aligns with my values and professional aspirations. Joining your team would allow me to use my experience to make a meaningful impact.