Case Manager - WIOA Adult/DW

A Case Manager - WIOA Adult/DW at Equus Workforce Solutions provides personalized career guidance and counseling to job seekers. This includes conducting assessments, managing customer cases to aid in employment preparation, and ensuring individuals maintain eligibility for programs. The role also involves outreach activities to connect participants with suitable job opportunities, particularly in subsidized employment.

To apply for the Case Manager - WIOA Adult/DW position at Equus Workforce Solutions, you need at least a high school diploma and preferably an associate's degree. You should have at least one year of sales or customer service experience. Strong interpersonal skills, proficiency in Microsoft Office, and the ability to manage time and maintain confidentiality are essential for success in this role.

The Case Manager - WIOA Adult/DW position directly contributes to career development by offering tailored guidance, conducting workshops, and connecting individuals with necessary resources. This role helps job seekers navigate their unique challenges while ensuring they receive supportive services to enhance their employability and success in high-growth industries.

In this role, a Case Manager - WIOA Adult/DW at Equus will conduct individual assessments, manage case files, authorize supportive services, outreach to employers, and provide labor market information. You’ll also track progress, ensure contract deliverables are met, and provide regular reports on the NDW program and participant services.

The salary for a Case Manager - WIOA Adult/DW at Equus Workforce Solutions is $20.74 per hour. This competitive pay reflects the crucial role this position plays in workforce development and the organization’s commitment to its employees.

An ideal candidate for the Case Manager - WIOA Adult/DW role at Equus Workforce Solutions is someone who is detail-oriented, has strong communication skills, and can engage effectively with diverse populations. The candidate should thrive in customer service environments and be passionate about helping others achieve their career goals.

While not necessarily a requirement, experience in workforce development can be beneficial for a Case Manager - WIOA Adult/DW position at Equus. It’s more important to have strong interpersonal and organizational skills, a commitment to helping others, and the ability to learn and adapt quickly in a support-focused role.

When assessing the career needs of clients, I start by conducting thorough one-on-one assessments that gauge their skills, interests, and employment history. I ask open-ended questions to understand their long-term goals and challenges they may face. This allows me to tailor recommendations and supportive resources effectively.

Certainly! I once worked with a client who faced barriers to employment due to lack of confidence and limited job search skills. I guided them through a tailored job search strategy, provided resume workshops, and facilitated mock interviews. This personalized approach helped boost their confidence and ultimately led to their successful placement in a relevant job.

For outreach to employers, I would employ a multi-faceted strategy that includes networking at industry events, leveraging online platforms like LinkedIn, and collaborating with local business organizations. I’d focus on understanding employer needs to connect them with the right candidates while building strong relationships for ongoing partnership.

I utilize case management software to keep accurate, updated records of participant progress. Regular follow-ups through meetings and check-ins are integral, allowing me to monitor their development and adapt plans as necessary. Success is a team effort, and I ensure that participants have the resources and support needed at every step.

Handling a struggling client involves empathetic communication and understanding their unique circumstances. I would engage them in a conversation to identify the barriers they're facing and collaboratively create a plan to address these issues, whether it’s adjusting their schedule or providing additional resources to help them comply with requirements.

Personalized career plans are vital in case management as they serve as a roadmap for clients, outlining specific steps toward achieving their employment goals. These plans are tailored to each individual’s unique strengths, challenges, and aspirations, ensuring they have a clear pathway and support system to follow.

To stay informed about labor market trends, I would regularly review industry reports, attend workshops, and network with local businesses and HR professionals. I’d also subscribe to relevant newsletters and follow thought leaders in workforce development to ensure that I’m providing clients with the most accurate and up-to-date information.

Maintaining confidentiality is paramount in the case management process. I ensure all client information is securely stored and only shared with authorized personnel. My approach includes adhering to EEO guidelines and emphasizing the importance of confidentiality to clients, fostering trust in our working relationship.

Workshops and orientations can significantly benefit clients by providing them with essential skills and knowledge regarding job searches, interviewing techniques, and resume building. They create a supportive environment to engage with peers, share experiences, and learn practical strategies for career advancement.

I am deeply motivated to work in workforce development because I believe in empowering individuals to realize their full potential. The transformative experience of helping clients find meaningful employment and achieve independence is incredibly fulfilling. Making a positive impact in people's lives drives my passion for this field.