Sales Operations Manager
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our offices are in Sweden (HQ), Canada, Greece, India, Uruguay and Poland.
About the Role
Are you ready to make a real impact on customer loyalty and sales growth? Sales Operations is searching for an enthusiastic manager to lead our cross functional Repeat Business team!
Join us in building Repeat Business and loyalty in our own direct channels by offering our best flight deals with exceptional customer experience that keeps customers coming back! If you're passionate about generating sales growth, building lasting relationships and love working across teams to make things happen, this is the perfect role for you!
You will engage with key departments such as E-commerce, Product, Customer Experience and Business Intelligence to ensure all initiatives are data-driven to maximize effectiveness. As we are still in the early days of the Repeat Business area, you will have an unique opportunity to shape our ways of working and identify the most effective tactics to achieve our targets.
The role reports to Gabriel Staffansson, Director in the Sales Operations team.
Key responsibilities:
- Lead the Repeat Business cross functional team
- Owning the sales KPIs in alignment with established targets
- Develop and implement a strategic roadmap for driving Repeat Business
- Lead and mentor a team and expand the team as needed to support growth
- Ensure measurable progress of initiatives
- Ensure initiatives are data-driven to achieve maximum effectiveness
- Report results and learnings to the wider organization
Who we believe you are:
To thrive in this role, you bring a proven ability to deliver impactful results in complex, fast-paced environments. You are comfortable navigating cross-functional teams and influencing at all levels of the organization. With a strategic mindset and a hands-on approach, you excel at turning insights into action and driving initiatives that foster customer loyalty and business growth.
- Educational background in Business, Economics, Marketing or related field
- Leadership and team management skills
- Proven experience from successfully leading projects and/or cross functional teams
- Data-driven mindset with the ability to analyze and interpret sales and customer data
- Ability to break down complex problems into actionable items
- Strong communication and interpersonal skills
- Curious mindset with an eagerness to test and learn
- Results-oriented and focused on achieving measurable outcomes
- Finding energy working in a fast-paced and dynamic environment
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.
We also offer:
- A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
- Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants.
- Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
- Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident
As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!
Etraveli Group, the leader in tech solutions for online flight sales, is on the lookout for a dynamic Sales Operations Manager to take the reins of our Repeat Business team! If you're someone who thrives on fostering relationships, driving sales growth, and unleashing your creative potential, this could be your dream job. At Etraveli Group, we’re all about simplifying travel and creating an exceptional customer experience that brings clients back for more. In this key role, you'll collaborate with cross-functional departments like E-commerce and Product to build data-driven strategies that not only meet but exceed our sales KPIs. This is a unique opportunity to shape our future in repeat business, steering initiatives that lead to customer loyalty and measurable success. Reporting directly to Gabriel Staffansson, our Sales Operations Director, you will lead, mentor, and expand your team's capabilities to leverage sales insights effectively. With our reach extending across the globe and a vibrant workforce of over 2500 professionals, you'll be welcoming challenges and celebrating victories in a fast-paced and exciting environment. If you're ready to make an impact and work alongside passionate colleagues who share your enthusiasm for innovation, let's embark on this journey together at Etraveli Group!
We are passionate about capturing the opportunities in our dynamic industry, striving to become the best at solving the complexity of offering flights, enabling millions of people to connect across the globe.
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