Specialist - B2C Payments Operations

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. 

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland with the Athens office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world. 

Position Summary

As a B2C Payments Operations Specialist, you will play a pivotal role in designing and implementing efficient operational workflows, driving continuous improvement, and supporting strategic initiatives. This role requires an in-depth understanding of cross-functional processes, data analysis, and the ability to optimize resources to align with organizational objectives. You will collaborate with various departments to identify operational inefficiencies, develop actionable solutions, and ensure seamless execution to enhance overall business performance. The ideal candidate must have a 360 view combining travel and payment understanding as well as demonstrating a problem-solving attitude with a special focus in customer experience.

You will be located in Athens and will be part of the Etraveli Group Fintech department. The role reports to Chrysa Safra, Manager - B2C Products & Partnerships (ROW).

Responsibilities

• Participate in cross-functional projects including fintech and travel-tech areas that are related to sales and product initiatives which are impacting the overall payment efficiency.

• Take ownership of operational processes and optimize them.
• Analyze existing workflows and business processes to identify inefficiencies. 
• Design and implement streamlined processes that improve operational performance, reduce costs, and maximize resource utilization.
• Resolve operational issues with regards to payments set up and payment service providers.
• Ensure that these strategies are effectively executed, with progress tracked and adjustments made as necessary to meet goals.
• Identify potential operational risks and develop mitigation strategies. Ensure all processes comply with relevant legal, regulatory, and industry standards to minimize disruptions and maintain high levels of operational integrity.. 
• Be up-to-date with Schemes new regulations as well as with Payment industry’s news.
• Foster a culture of continuous improvement by leading initiatives focused on operational excellence. Regularly review processes, incorporate feedback, and adopt best practices to drive long-term efficiency gains.

• Degree in Finance or Business
• 1-2 years experience in Product position (e.g. Retail industry) will be considered a plus.
• Data driven/360 view thinking along with strong critical, analytical and investigation skills
• Ability to act proactively, take initiatives and pay attention to detail
• Strong numerical & organizational skills combined with business understanding
• Very good communication skills, can-do approach & excellent command of the English language
• Ability to prioritize and effectively handle multiple projects with strong evidence of self-driven approach
• Advanced experience with MS office (especially Excel)
• High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

*If interested, please send your CV in English*

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.