Client Services Manager - Eurofins Analytics - Ashland, VA

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Analytics is seeking a Client Services Manager for our Industrial Hygiene lab. The ideal candidate is adaptable and thrives in a changing environment, brings new ideas and fresh perspectives and has technical lab knowledge. Building strong rapport and trusting business relationships with clients is essential. This role will also manage the Project Management team.

Essential Duties and Responsibilities:

• Laboratory’s primary client representative.
• Establishes Project Management department annual goals.
• Establishes Project Management Department policies and procedures.
• Oversees Project Managers and provides business guidance.
• Facilitates client conflict resolution when issues are raised to a level beyond the Project
• Management staff.
• Works closely with the Quality Assurance Manager to evaluate and establish project
• requirements.
• Ensures client complaints are handled professionally and resolved in a timely manner.
• Assigns Project Managers to clients/projects.
• Monitors Project Management workload and reassigns Project Managers to clients or redirects
• resources to assist during work overloads and absences.
• Compiles and interprets receipts forecast to show near term business trends.
• Works closely with laboratory management in laboratory capacity loading decisions.
• Provides general sales support to Account Executives for business development activities started
• in the field.
• Attends marketing, trade shows, or conferences in support of Sales initiatives.
• Performs sales activities for house accounts and other clients as needed.

Basic Minimum Qualifications (BMQ):

Education/Experience:

• BS/BA in Chemistry/Sciences (Business Management, Marketing, or
• equivalent experience may substitute for a degree)
• Minimum 3 years client relationship or customer service experience
• Prefer 1+ years bench Chemistry experience
• Requires additional training in methods and quality assurance across multiple
• departments

Ability and/or Skills:

• Business principles
• Method application for frequently requested methods
• Understanding of client markets
• Experience with financial statements and measures
• Strong LIMS understanding and/or computer background to understand
• LIMS applications
• Eurofins Environment Testing Service Guidelines
• for Client-facing Staff
• Strong management skills
• Effective written and verbal communication skills
• Marketing skills
• Conflict resolution skills
• Public speaking skills
• Proven client service skills
• Ability to handle multiple details and changing priorities
• Delivering effective presentations to prospective clients
• Ability to manage personnel issues and conflicts
• Identify staff strengths and weaknesses to optimize resources
• Able to work independently and in a team environment

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Candidates currently living within a commutable distance of Ashland, VA are encouraged to apply. 

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.