Dedicated Advisor

As a Dedicated Advisor at Evolve, your primary responsibilities include managing a portfolio of around 150 Evolve owners, building strong relationships, delivering analytical performance data, and providing market insights tailored to each owner's needs. You'll play a crucial role in reducing churn and increasing owner satisfaction by offering customized strategies to achieve their individual goals.

Candidates interested in becoming a Dedicated Advisor at Evolve should ideally have at least 3 years of account management experience, preferably in the travel, hospitality, or real estate industries. A Real Estate or Mortgage License is advantageous, and proficiency in Spanish is a preferred skill. Additionally, you should possess excellent communication, analytical, and problem-solving skills.

The compensation for the Dedicated Advisor position at Evolve consists of a competitive base salary of $76,500, along with an uncapped commission structure that can potentially earn you an additional $22,500 annually based on individual and team performance, which makes it a rewarding opportunity for motivated candidates.

Yes, the Dedicated Advisor position at Evolve is a remote role, but candidates must reside in one of the approved locations in the U.S. Evolve welcomes applicants from anywhere in the country, with a few exceptions. This flexibility allows you to manage your work-life balance effectively while contributing to the company's mission.

Evolve is committed to the personal and professional growth of its team members, offering comprehensive onboarding programs, ongoing learning resources, and development opportunities to improve your impact as a Dedicated Advisor. The company provides a conducive environment for collaboration, feedback, and networking, ensuring you can advance your career successfully.

When answering this question, emphasize your past experiences managing client accounts, especially in the travel, hospitality, or real estate industries. Cite specific examples where you retained clients, built strong relationships, tackled challenges, and contributed to their growth, showcasing your customer-centric approach.

Reply by discussing your approach to conflict resolution, such as active listening and finding common ground for solutions. Provide an example of a challenging situation with a client, explaining how you addressed it calmly and effectively, ultimately leading to a positive outcome.

In your response, discuss specific retention strategies such as regular performance reviews, personalized communication, and proactive support. Mention the importance of gathering owner feedback to adapt services to their evolving needs, enhancing satisfaction and loyalty.

Share your method for goal-setting, focusing on SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound). Provide examples of ambitious goals you've set in past roles and detail the concrete steps you took to achieve them, including tracking progress and making adjustments as needed.

Discuss the importance of staying updated with industry trends, market conditions, and regional changes. Mention how you would leverage data to educate owners on potential impacts and opportunities within the market to help them make informed decisions for their properties.

Talk about analytical tools (e.g., spreadsheets, CRM systems) and metrics you commonly use, such as occupancy rates, revenue per available space, and customer satisfaction scores. Explain how you interpret this data to inform discussions and strategic recommendations with owners.

Explain your organization strategies for managing communication, such as utilizing CRM tools, setting reminders for regular check-ins, and creating tailored communication plans for each client. Emphasize the importance of maintaining a consistent, clear, and responsive communication style to build trust.

In your answer, highlight your passion for client success and relationship-building, your competitive nature, and your drive to achieve goals. Relate this motivation to your past experiences and how they align with Evolve’s mission to empower homeowners.

Discuss your strategy for upselling by focusing on understanding client needs and presenting relevant options that add value. Share an example of how you've successfully upsold a service or product in a previous role by emphasizing benefits and carefully addressing any objections.

Your response should reflect an understanding of providing personalized, attentive service, clear communication, and timely support. Discuss how a great customer experience goes beyond transactions to create lasting relationships and foster trust, ensuring owners feel valued and supported.