Problem Analyst (Brussels) - 3 months internship - job 2 of 2

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In a nutshell

We are seeking a highly motivated Problem Analyst Intern to join our Problem Management Team within a dynamic IT environment, supporting a multi-application Program. Problem management is concerned with finding the underlying cause of recurring incidents and offering a permanent solution to the cause of the problem. This role is critical for proactively monitoring, analysing, and resolving recurring incidents across our suite of applications, ensuring smooth and uninterrupted service delivery with the view of preventing future recurrence and enhancing the Business user experience. The successful candidate will excel in establishing use cases and patterns, performing root cause analysis, and collaborate effectively across multiple teams.

Where will you be based and what business will you support?

• Duration: 3 months.
• Office Address: Goemare building, Chaussee de Wavre 1945 1040 Auderghem.
• Hybrid work arrangement with 2-3 days of on-site work per week.

How can you help us? 

As a Problem Analyst Intern, you will be having the following responsibilities:

• Lead Root Cause Analysis (RCA) on recurring issues, ensuring timely and sustainable resolution. Supporting IT team’s ability to find the underlying cause of incidents and offer a permanent solution to the cause of the problem.
• Conduct proactive monitoring and analysis of incoming system alerts to reduce alert inflow and improve TAT (turnaround time) for resolution, implement preventive measures, identify areas for improvements, and prevent recurring issues.
• Track and manage the Problem records backlog, ensuring its prioritisation, progression, and timely resolution.
• Work closely with support teams, delivery managers, product managers, business and functional analysts and development teams to understand and identify problem specific use cases.
• Data-Driven RCA with the support of metrics from application logs and infrastructure monitoring and correlate this data to support root cause identification.
• Follow up with relevant teams to track progress, address bottlenecks, and keep stakeholders updated on problems resolution.

What can we do for you?

We are offering the following:

• A competitive salary package, including bonus and benefits.
• Extensive on-the-job coaching and training opportunities.
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Are you our kind of extraordinary?

Requirements:

• Highly motivated.
• Logical and analytical skills.
• Excellent verbal and written communication (English).

Eligibility Requirements - please note that you MUST fulfill the below to be eligible:

• Your university must be able to provide you with an internship agreement to cover the full duration of the internship (3 months), AND
• The internship must be a mandatory (required) part of your curriculum.

What else should you know? 

As the role and Eurofins' teams are international, please ensure to submit your application in English.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.